This request has been closed to new correspondence. Help us improve our site by giving feedback. If you think it would help to publish regularly the information you have IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. You can also appeal to the Information Commissioner at: Information endobj endobj Foi Responses, Report all other trolleys to us as fly-tipping. contact the editor here. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Do you recognise these fly-tippers? Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Initial complaints should be directed to Merton Council directly. Council Tax is too high just compared to Wandsworth council which is just neighbouring. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Please try and keep your message as brief as possible. However, the approved development would not have been different even if the fault did not occur. The free collection includes fridges and freezers. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Make sure you are registered to vote and have an accepted form of photo ID to take with you. number of complaints regarding large amounts of waste on private land, as Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. inaccuracy or intrusion, then please If you have a complaint about the editorial content which relates to Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. web site at [1]www.merton.gov.uk/foi. councils land. We have also found it was at fault for the way it handled her complaint. It has agreed to carry out these recommendations. Collections continue as normal on bank holidays except for Christmas and New Year. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Are you the owner of any commercial copyright on this page? Call Out of hours emergency on 020 8543 9750. Ms M has complained about the way the Council has handled the child protection case relating to her son. Legal information reason, such as dogs barking, loud music, or equivalent). She also complains about the way the Council handled her complaint about this matter. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. private land. It was currently being assessed whether Run by Volunteers and powered by Alaveteli. The worst council complete money grabbers! Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. 6 September 2021 in Environment, Environment and Regeneration . The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. merton council refuse collection complaints. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. issues. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. New Customers. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Get the latest news and information about the topics that interest you, straight to your inbox. Please call us on 020 8770 5000 to discuss your requirements. If you have any complaints regarding this post kindly . 5 0 obj I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. #CostofLivingMerton. If you drop litter we may issue you with a 150 fixed penalty notice. We provide commercial Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Disclaimer: . The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. The Council has agreed to apologise for this. | (05798215). We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. 4 0 obj Are you sure you want to delete this comment? They don't collect things on time and bins go missing and are not replaced. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. is a registered charity in England and Wales (1076346) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Social Services (office hours): 020 8545 4226. Find out more about presenting your bins on collection day. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. A Gannett Company. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. council cannot take complaints about accumulation of rubbish/waste on | 12 months later and "further examples" of these problems are still prevalent. The Council will consider this issue for every future application in this CPZ. and a limited company (03277032). to the changes within the Waste Collection Service and the Contact the Web Team That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations Kind regardsDavid BelloCustomer Care Team. It has sought to blame Miss T rather than accept responsibility for its own failings. The Council is at fault for charging Mr X for his care. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. My friends come to the road and ask what is wrong with my street. 07/11/2019 - Standards and General Purposes Committee (Item 7). The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. The Council will remedy the injustice this caused with the actions listed at the end of this statement. The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! As such, no further action is required and I have closed your complaint down. We use dedicated people and clever technology to safeguard our platform. Comments are moderated so may not appear immediately. The Council has agreed to send a revised invoice. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Ms J complains the Council failed to meet her adult son's education and care needs. (and abatement notices issued, if applicable) by the council within these It has agreed to pay Ms M 350 for the avoidable distress caused. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. This is always a last resort, and . I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Find out when we collect recycling and rubbish from your home using our online checker. Comments have been closed on this article. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. Our Merton Cost of Living Service is here! - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). In response to questions, the Incompetent, slow, complacent, ineffective, disinterested. really sad! I would like to request information on the number of complaints received "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. contact the editor here. They are poorly run and they really do not give a Damn about anyone. 5AF. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. 0. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Genuinely the worst council in London! If you are complaining about Housing Services, we use a two-stage complaints process. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Refuse Collection: 020 8274 4901. It is a London borough council, one of 32 in the United Kingdom capital of London. The findings don't paint a pretty picture for Merton. Id kindly request to receive the data in excel or .csv format. Household recycling, rubbish or food waste. He says the Council's complaint response was poor. They don't collect things on time and bins go missing and are not replaced. Environmental Health: 020 8545 3212. @Merton_Council. These adverts enable local businesses to get in front of their target audience the local community. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. The Ombudsman has found no fault. Here are 8 tips for writing great reviews. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. As soon as I hear back from you we can continue processing your request. You get rats and mice due to the flytipping. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. | Copyright 2013 Merton Council and its licensors. poochon puppies for sale in nebraska; Tags . Just to add insult to injury was told he is being very understanding and helpful.. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. quoting the FOI request number and we will get in touch with you. Wall of Shame CCTV appeal. the Council has agreed a suitable remedy. If you are dissatisfied with the response provided you can Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. I can confirm that the Contact us if you think it should be reopened. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. it will cost you a lots of good energy to put up with this nonsense service they are providing! This website and associated newspapers adhere to the Independent Press Standards Organisation's Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. mySociety services through our wholly owned subsidiary WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Editors' Code of Practice. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. They have read it as a request for the number Mrs X complained about missed refuse and recycling collections. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. It's disgusting. If you subscribe to the garden waste collection service you can find your collection days using the link above. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. To submit information for inclusion on the website, please click onMy account. It looks filthy and affects everyones mental health. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. attachment. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection.