Email: customercare@frankandeileen.com Phone: 213-623-3031. For example, if a Customer bought a new battery/stopwatch/pedometer from the Seller, the Seller would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Returns & Exchanges INITIATE RETURN/EXCHANGE Complete a return/exchange - Click the Initiate Return/Exchange button above and follow these steps: Fill out the Order Number and Email fields. The Marketplace Product(s) must not have been used or damaged beyond normal inspection use and must be returned in its original packaging. Please note that third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. They make it as hard as possible to make contact with them. Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards. You should receive an email with the details of your return and if we are providing you with an exchange or a refund. Flannels dont use Klarna as a method of payment, however with Frasers Plus* you can Buy now. When you select a product on the Website that will be sold to you directly by Adidas or Reebok (Marketplace Product), you will be notified of this ahead of your purchase and the contract of sale will be between you and Adidas (UK) Limited (company number 1075951 and registered office at Pepper Road, Hazel Grove Stockport, Cheshire, SK7 5SA) (Adidas). Customers must return their WEEE item to the Seller within 28 days of purchasing their new item. Details of the number of active points required and the type of rewards available to be redeemed can be found in your Loyalty Scheme account that is accessed via the Frasers Plus app or will be available on the Frasers Plus website. Third party cookies may be used on our website by approved organisations to provide services on our website. Email Flannels Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation 3rvwdjh 5htxluhg 5hwxuqv$gylfh )odqqhov &xvwrphu1dph $gguhvv 7ho 2ughu,qirupdwlrq 2ughu1xpehu :dqwwruhwxuqdqlwhp" 2qolqh5hwxuqv2qo . Youll get an email once we receive your returned item. We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. The PEGI (Pan European Game Information) system was introduced several years ago as a way of indicating the age ranges that a game is suitable for. Select "Add sender to safe senders list", 5. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date. You can contact your local Flannels store to check their stock. You can contact your local Flannels store to check their stock. The BBFC will continue to rate non-game footage in games, such as trailers, featurettes, and bonus DVDs. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. We ask you not to share a password with anyone. The time might depend on your banks processes. We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. Add your item(s) for the discount to your bag. if we are processing your data on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. CustomerServices | Flannels Welcome to our customer services Look no further to find answers to some of our most frequently asked questions. Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. ADD TO BAG:Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. Company number: 02318510, ICO registration: Z8021919. You can update your Frasers Plus Credit Account profile in the Frasers Plus app or by contacting the Frasers Plus Customer Services team. Some of these third parties may be based outside the European Economic Area. Please note we are currently unable to deliver to PO Boxes.Some items cannot be cancelled or returned,click here for more details. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Or email to data.protection@frasers.group. If, for any reason, your Loyalty Scheme account has been closed in the intervening period, the refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit note only. use of running shoes for court sports or hiking footwear as work boots, etc.). To implement your right of withdrawal, you must notify the Seller of this in writing before expiry of the Withdrawal Period by contacting Customer Services (Withdrawal Notice). Style and Collect customers will be offered a dedicated fitting room and fast-track entry into the store. Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidass returns and withdrawal policy. Items must be in original packaging and all tags attached, Personalised items will not be accepted unless the text is incorrect, or the item is faulty, Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons, Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned, Personalised items will not be accepted unless text is incorrect, or the item is faulty, What payment method you are trying to use, What the products are youre trying to purchase, What internet browser you are using or if you are using our app. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. 3. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. how many points you may receive per 1.00 spent on a Qualifying Purchase; how many points you must collect before you can redeem them for a Frasers Plus Reward; and. You can also use the Returns Form, but you do not have to . Adidas may withhold reimbursement until it has received the returned Marketplace Product(s), or until you have submitted proof that you have returned the Marketplace Product(s), whichever comes earlier. This will show as a pending amount on your statement. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; or. Ive not received my parcel, yet the status says its been delivered, My order has been cancelled, but it appears that I have still been charged. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse. These terms and conditions are governed by English law and wherever you live you can bring claims against us in the English courts. Right to Object to or Restrict Processing. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. We reserve the right to amend the terms and conditions of the Loyalty Scheme at any time. Following the cancellation, Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Here are some further terms and conditions around our credit notes; Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. The email address has now been entered into your Gmail contacts list. We make it easy for you to track your delivery no matter where it is. What can I do? Thank you for your patience while we put this right. If you require the items, we would ask you to place a new order. For example, pre-orders can't be paid with PayPal. Return your online order in a few easy steps. These cookies are used to remember your selected preferences and what messages you have already seen so they arent shown again. Please follow the returns advice on your dispatch note. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. ACCOUNT/GUEST:Enter your email address. You have the right to opt out of receiving promotional communications at any time: We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business. If Adidas are unable to process your order due to technical reasons. Performance cookies collect anonymous data about visitors. As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. If you have any queries regarding our use of personal information or this privacy policy, you can write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. This means you have all your order history and details in one place. Contact details Head Office address Martland Park Challenge Way Wigan WN5 0LD Phone number: 0344 2459 243 Please check with your phone provider if you are unsure about how much a call will cost. Wewill process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods. Until you have paid all amounts owed to Adidas in full, the Marketplace Product(s) will remain the property of Adidas and you may not sell, dispose of or claim any right against the Marketplace Product(s) until all outstanding amounts have been paid to Adidas and full title in the Marketplace Product(s) has passed to you. Check back as we re-stock as well as getting new items regularly. Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. You will be refunded no later than 14 days after the day wereceive the items you are returning. International transfers of your personal data. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. We reserve the right to suspend your participation in the Loyalty Scheme and you shall not be entitled to any compensation of any kind whatsoever as a result of such suspension. Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal). You can manage your account and your password in the My Account section. Company Number 03406347. any theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information by you. Exclusions apply, please see our Returns Policy below for more details. You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. No worries, exchange for the perfect fit within 30 days of delivery. Click hereto book your Personal Shopping appointment. This should help customers make an informed decision whether the game is right for them. If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Once youve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOM NG20 8RY . Military discount. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. Sorry you've had a problem with our website and thank you for letting us know so that we can fix it. The actions of one of our colleagues in conversation about Frasers Plus. See our complete return policy. The email address has now been entered into your Outlook contacts list, 2. The following documentation may be required to complete our due diligence checks , Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate), Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back), Failure to comply with the verification checks will result in the order being cancelled, We reserve the right to cancel any order we do not believe to be genuine. We might take a day or two to answer your email. Conversion of active points to Frasers Plus Rewards is final, once active points have been converted to Frasers Plus Rewards they cannot be converted back to points. For further information please contact your local customs office before placing your order. If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. Following the cancellation Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps. DELIVERY: Select your preferred delivery method. As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket. When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation). to assess and process your job application. Returns/Exchanges. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. You can still shop with us online and our home delivery services are running as usual. If we end the Loyalty Scheme under this section, any pending points, active points, Frasers Plus Rewards or other benefit under the Scheme shall cease at the end of the three-month notice period, and you shall not be entitled to any compensation. As of 30th July 2012, the PEGI Ratings on video games stopped being voluntary guidelines and are now legally enforceable ratings. Adidas reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee for returned Marketplace Product(s) that do not comply with these terms. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods). Each clause within these terms will interpreted separately and independently from the others. The contract to sell goods to you only relates to those goods listed in the confirmation email. Securely repack your items. CUSTOMER SERVICE: customerservice@ebbets.comWHOLESALE/BULK CUSTOM ORDERS: sales@ebbets.com PRESS/MARKETING: marketing@ebbets.com
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