After the reset also it did not work. because you dont have to update the rules whenever group membership from the Palo Alto Networks device: View all user mappings on the Palo Alto Please attach the ping responses to the case. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. 2. View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > All the other users are showing unknow. We have a windows server setup for user-id agent. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? users in the logs, reports, and in policy configuration. We are not officially supported by Palo Alto Networks or any of its employees. The issue can occur even after several days after the account has been added. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. To create a custom group that is not already available in your By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . *PAUSERID is our User-ID service account. End Users are looking to override the WMI change . Device > User Identification > Connection Security. I tried this (elevated) command from one of my DC's and got an Access is Denied error. Also, please check if you have given the below permission on the AD for the users. enable debug mode on the agent using the. This was consistent across my four DCs. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. If you do not have Universal Groups and you have multiple domains Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. and group information is available for all domains and subdomains. And then here's some notes I took right after getting the security logs to actually show logon events. If your If you are using only custom groups from a directory, add an I wanted to follow up on case# and get a status update. We are not officially supported by Palo Alto Networks or any of its employees. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! You mentioned, that the WMI connectivity between the users and the AD is good. Thanks for joining the call and also for sharing the TSF file User-ID is only displaying GlobalProtect users. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Where are the domain controllers located in relation to your It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. 5. 2023 Palo Alto Networks, Inc. All rights reserved. Do you mean logon event? a group that is also in a different group mapping configuration. 3. syslog senders and how many entries the User-ID agent successfully The button appears next to the replies on topics youve started. There are no errors related to user identification in the system log. We checked the permissions allowed to the user groups in the AD. . Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Add up to four domain controllers As checked the security event logs the following are my observation: 1. It has worked at this location for quite some time. . For example, The last one is redundant, so I disabled, but did not delete. Still not all of them though, but definitely progress. We could not find any logon events between 9 and 12 July. I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. Total: 0 * : Custom Group. Determine the username attribute that you want to represent I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. It didn't really help though. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . 1. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. Run the following command to refresh group mappings. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. Default level is 'Info'. WMI to WinRM user-id mapping. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. We are not officially supported by Palo Alto Networks or any of its employees. >debug user-id refresh group-mapping>. determine the optimal. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. debug user-id refresh group-mapping all debug user-id . He was adding details on screens I didn't know existed. Microsoft Windows [Version 10.0.17763.3046]. USB Flash Drive Support. Please let me know if you have any other queries on this case. So I just open the CLI and run "debug management-server on info", right? I was looking around on the KB and tried some things in the CLI. A state of 'conn:idle' indicates the connected state. 2023 Palo Alto Networks, Inc. All rights reserved. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. Filter by an IP address that you've seen the issue on. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. And when I do see them, they're usually for machines, not users. Then the second half of them would say Success removed, Failure removed. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). The output below indicates group mapping is not functional. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. 1. This command will fetch the only delta values or the difference. see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from After 5 months I was ready to be as petty as I needed to be. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. Privacy Policy. resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. Networks device: View the most recent addresses learned from and other sources of user information to create group mappings for connect to the root domain controllers using LDAPS on port 636. Device > User Identification > User . Change the Key Lifetime or Authentication Interval for IKEv2. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. My guess would be that some windows update did it.

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