JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. 1. Thank you for your feedback.Your satisfaction is important for us.We have sent you the email for more information for the investigation. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! Reply from JJ's House A day ago Thank you for your review. It did not take too long after the order was placed to recieve her dress. My way of saying THANK YOU. 3. We are really impressed with the quality!! View the, Yes. Select the item(s) that you want to return. Box the item(s) up, remember to print the Return Form and put it in the return package. 3. Our innovative approach brings you the best in formal wear at affordable prices and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. 4. This is what the entire return process with JJs House looks like: JJs House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request. 11100 W 82nd St Ste A, Lenexa, KS 66214-1502. Please kindly refer to our Size Chart to choose the correct size. Absolutely disgusting. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. Large was too small.Will order again!. Color consistency is of the utmost importance of course. 1. You may also return the product and get a full refund including postage. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You may add items to the checkout page to check on the accurate shipping fee. We do not offer an exchange service for any products at this time. Different substances can stain the leather handbag and result in permanent damage. Estimated Receiving Time = Processing Time + Shipping Time 1. Products are exposed to corrosive substances or chemicals. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. Suede bags can be cleaned using the ordinary erasers for pen and pencil. Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. Update:Dear bernie doran, Sorry to hear that the item did not meet your expectation. . You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. 2. Take your package to the local post office and send it back to us. 3. This is because handbags are highly sensitive to extreme temperatures, which make the bags to fade. The price would vary by country and shipping company. Total Delivery Time = Processing Time+ Shipping Time. Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. DoNotPay Can Handle the JJ's House Item Return Request for You! Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. The points will be retained in your account. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. I purchased 1 and returned 2 without problems. Click where it reads "Return Request". ), Thank you for your kind review.Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES: These are all the steps you should follow: Once we send the request to the company, well also provide you with a return label so that you can send your product for free. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. We also appreciate your honest feedback about your experience. I recommend JJ House to anyone looking for quality evening gowns at the most affordable prices. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. Before your order is shipped, JJsHouse.com.au has to process your order and put all your items through its strict qualitycontrol tests. Go to Sign In My Account at the right top of our website. Please complete the form below detailing your requests. JJ's House's reply: Dear customer, Thank you for your review. We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. The bags should be kept dry to prevent them from becoming distorted from dampness.3. Ordered a bridesmaid dress and was sent a tracking number 12 days after ordering it, tracking number went no where. It takes weeks to receive the order, Dear penny_leach,We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart.Sorry to hear that shipping status is not updated regularly. Please keep the tracking number safe. Colors are subject to the actual dresses you get. 1. Please be sure to read all emails from us carefully. Because of this, we recommend returning all unwanted items at one time. BBB File Opened: 10/17/2019. But the points used for your order will not be refunded. *Please note, some payment methods are only available as a payment method for selected countries on our web. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. * Original shipping fee & return shipping fee will not be refunded. For customers who choose JJsHouse Delivery Service. So many gorgeous dresses to choose from for my son's wedding in May. My beautiful dress for the best day of my life (so far). JJ's House ranks 7th among Wedding Dresses sites. Order swatches. A rip off! With DoNotPay, you can request returns with these brandsand more: With DoNotPay by your side, you can rest assured that youll get whats rightfully yours. Yes, JJ's House does offer free returns & exchanges. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Correct measurements are the prerequisites of getting a perfect fitting dress. A few things to remember about custom dresses: 6. Salt stains are removed by preparing a solution of vinegar and water (vinegar to water ratio: 3:1)and rubbing the solution on the stain with a cloth. It was very easy to order the right true to size dress. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. 2023 Trustpilot, Inc. All rights reserved. Knoji is a social discussion platform that's 100% free to use. Even our seamstress comments on the quality. Please double check your measurements and color choice before ordering. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. She tried the dress onm right away and it fit like s glove.Everything about this dress was perfect for her special night. The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. How can one enhance the durability of the handbags?1. 7. Oxidized silver is easily damaged. Yes, JJ's House does offer free returns & exchanges. Leather is particularly vulnerable since overexposure to sunlight makes the leather brittle and stiff. 2.5cm) above belly button, Keep tape slightly loose to allow for breathing room, Usually about 7 inch (ca. 3. We will change it within 24 hours. All our items are made-to-order, including standard size items. All the return item(s) will go through inspections. Well email you a notification once we confirmed your returned products and processed the refund. We are sorry to hear that you are not happy with the shopping experience with us. Try-On Dresses must be postmarked for return by the 7th day of delivery. I then had to spend another $300 on another dress on short notice. Your bank or payment service may levy a small transaction charge. The standard shipping takes 5-8 days. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered. (Optional) Include a photo to illustrate your review of JJ's House's free returns & exchanges, Based on our records, JJ's House does not currently offer free shipping policies. Well also show you how you can send a return request letter in a matter of minutes with DoNotPays assistance! Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. For customers who placed orders using offline bank transfers: Currently, we are unable to refund the money using the way you transfer when placing your order. 5. If there are quality problems about our dress, could you send us detailed pictures? 4. The process time is 8-11 daysfor Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses. I would definetally go to JJhouse again for any special event dress we would need. Which types of handbags can be used instead of the leather handbags? However, it is important to note that our dresses are made to order. 3). 2. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different. All personalized and personal care items (including earrings, lingerie, swimwear, etc.) Check the, Yes. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. Information on size guides, correct at the time of filming (March 2021) as hopefully they're going to update them!!! We will process the refund immediately after the package has been scanned and confirmed back into our warehouse. You can follow the steps below to process your return: Find the order that you want to return on the "My Orders" page. All seams were finished and straight. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. JJs House is a global online retailer. The basket should have a clean fabric on the bottom of it. A beautiful designer purse is even much more at risk since people think it has money or others. If you have trouble getting into your account, you may have used Guest Checkout. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Please keep the receipt with tracking information. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". Your Name: * I didn't have time for alterations. We appreciate you taking the time to do so and so happy you loved the experience. I did have an off the rack backup plan and figured I could risk it at such a good price. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. & GET {$points} POINTS, Copyright @2010 - 2023 JJ's House. Data Request JJsHouse.com Reviews 4.2 Rating . What if I need to change my shipping address? If you don't remember whether you used your account or Guest Checkout to place your order, try both of the above instructions, and if neither work, reach out to our customer service teamwith your order. Excellent experience with this place! Select the non-returnable item(s), which you wish to return, write the reason and add photos for your return request. are final sale. If the gum does not come out after this, the gum should be heated using a hairdryer on low setting and rubbed off by a cloth. Precaution should be taken to use any detergent to clean the handbags. Absolutely love the dress we received and it was a perfect fit. We will correct your shipping address and send you a confirmation email as soon as possible. Hope to hear from you soon. - Once your order has been shipped, it can no longer be cancelled. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. Thus, they should be kept in one's closet to make it easy for one to reach them and away from any danger. If you need any further assistance, please contact us. If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. View the, Yes. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.com.au selects the most delicate fabric for customers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. Alternatively, you can retrieve the tracking number on the order details page via this link. Fill out all shipping and payment information. Your encouragement will keep us moving forward and constantly improving our service. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. Any purses that are not often used should be kept in your luggage, which ensures that they are in clean condition and thus no need for dusting them off. The following should be observed when cleaning the handbags. Hope to hear from you soon. It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. We work in close, fair partnership with our tailors. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. Emails will be sent to you with these details. For most of adult dresses, we can make it with your measurements and the dress will fit you well. The complaint has been investigated and resolved to the customers satisfaction. No returns, no refunds, no exchages. Then received a delivered notification a fair few days later and nothing was delivered, I was home all day. Highly recommend JJ's House to every mom I know with daughters!! The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. Thank you for your cooperation in advance. Take your package to the local post office. Website is user friendly, the reviews on each gown were helpful in making our decision. How can I make sure all of my dresses are the same color? Order Number: Write an Inquiry: *. To clean off the dust, a soft bristle brush can be employed. JJshouse.com get 4,5 stars See Also: Phone Number Preview / Show details Jjshouse Store Locations JJ's House Yes, it really is that easy! How Does the eBay Return Policy Help You Deal With Unwanted Items? They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. I attached some pics to see it! 1). For gum, one should put a little ice cubes in a plastic material and use this to rub the gum. Why is it taking so long? I read reviews that mentioned their sizing was generous. Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. - Unpaid orders will be cancelled automatically after 1 days. 4. Select the reason and add photos for the return. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. Order Number: Write an Inquiry: * To return, please attach pictures showing the issue. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. We take your security very seriously, therefore your details are safe with us. Standard Shipping In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access): Return Policy (Full policy, list of returnable and non-returnable items), Damaged, Defective, or Mis-Shipped Items. Do not waste your money here just look elsewhere. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. I purchased a dress and evening purse and am very happy with both. To return items, first customers need to contact us within 14 days upon receiving their items. We also appreciate your honest feedback about your experience. Slight color aberrationmay not mean that the dressis defective or mis-shipped. Shopping tip: JJ's House also offers coupons and promo codes . All Sample Sale items are final sale. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. * We cannot process any products that are returned without our prior knowledge. JJsHouse.com has collected 236 reviews with an average score of 4.23. 3. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly.
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