Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. There are a few guidelines for shopping for tax-free items to help you keep the process smooth: Shopping in France is incredibly similar to in the UK, but there are a few things that are different that you should know before you go. Moldova See our duty free page). You should tell HMRC in advance that youre attending an inland border facility if the goods youre moving: Regardless of why you attend the site, if your goods have been flagged as held for a compliance check, you must let front office staff know about this upon your arrival. Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. You can change your cookie settings at any time. The Eurotunnel Calais Terminal [1] (also known as the Charles Dickens Terminal or Coquelles Terminal) [2] is a railway terminal built . ASA Brexit & Transit. version of this document in a more accessible format, please email, Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, List of goods applicable to oral and by conduct declarations, COVID-19 test validation approved products, external temporary storage facilities (ETSF), the question is about goods that are subject to a Border Force examination or check at the specified border location, any local service level agreements for clearing goods have passed. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. As part of the Channel Tunnel project, the plan for services included the use of dedicated shuttle trains that would carry both passenger and freight vehicles between Britain and France, which would compete with the cross-channel ferries. Inland Border Facilities cannot be used for commercial storage. Pet Travel Checklist - Are you ready to travel? The Eurotunnel Calais Terminal[1] (also known as the Charles Dickens Terminal or Coquelles Terminal)[2] is a railway terminal built for the transport of road-going vehicles on specially constructed trains through the Channel Tunnel. This is in addition to existing commercial operations already provided at these sites. Any amendment or change to your booked vehicle may incur an additional charge. The Cabinet Office said 18,000 KAPs had been issued so far and "around 700 lorries have been turned away from the border" with a further 150 fines handed out for non-compliance. Once this is complete, youll receive either an approval and exit receipt to move off site, or a non approval where you will follow a separate process. However, make sure the food and drink is not consumed before you leave the EU. Srbija ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK With most bookings you can do this online free of charge at eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. All UK immigration and customs matters are dealt with by British officials on the French side of the Channel regardless of whether you use a ferry, Eurostar or EuroTunnel. We will treat your data with respect - you can find full details in our privacy notice. We are the #1 way to travel with your pet. Don't forget you will need to update your Advance Passenger Information, and your health declarations. Do not wait until youve reached the port in Kent or you will be turned back. Some places to shop this way in the city include Fnac des Champs-lyses, the Made in France souvenir shop, Sign France in le de la Cit, Benlux Louvre, a department store located in the first arrondissement of Paris, and several shops in the Carrousel du Louvre. Unfortunately we have not been able to receive your details. Head to these destinations for some great tax-free shopping opportunities. Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. Traders using an Authorised Consignor or Consignee (ACC) do not need to attend an inland border facility. Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. Cit Europeshopping mall, Carrefour Hypermarket and the Chanel Outlet store are located just a 5-minute drive from our Calais Terminal, offering you a quick way to shop. The terminal is located at the end of a loop connected to the route from the tunnel; trains exiting the tunnel travel anti-clockwise around this loop and then pull into the terminal, meaning the locomotive that pulled the train will remain at the front for the next service through the tunnel. This formality is necessary to allow the pre-notification preceding the documentary, identity or physical checks. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Competitive comprehensive cover for you, your family and your vehicle. You are eligible for tax-free shopping if: The basic rule is that the goods must be consumed outside the EU. Present on the Cte d'Opale coast, we offer you optimal solutions to meet your Brexit-related needs. This has now been delayed until Sunday 15th January. Will the size of my vehicle change the price I pay? To validate your refund for shopping in EU countries other than France, you must obtain a custom stamp on your tax refund forms from our customs office which is located inside our Calais Terminal Building. Thank you for submitting your details and signing up to our newsletter and latest offers. Pet Travel Checklist - Are you ready to travel? On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. Oh no! Dover/Folkestone Eurotunnel Freight (DOVER) Phone: +44 (0) 3001060726 . If you wish to cancel a part-travelled booking, please call our Contact Centre. In some cases you may also be stopped by Border Force officers within the port to have checks performed on your vehicle or load. Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. During all these stages, the designated ASA clerk ensures that the control and inspection formalities are carried out under the appropriate conditions and as smoothly as possible. You do not need to come to an inland border facility if you: You must be border ready before you reach Kent ports or youll be turned back and could be fined. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. Transit movements entering the UK at the Port of Dover should complete Office of Destination at Dover Western Docks. Dont include personal or financial information like your National Insurance number or credit card details. If youre arriving into the Port of Dover, Eurotunnel or Holyhead, youll need to attend an inland border facility to have these checks carried out. Calais port tunnel bureau Eurotunnel ZAC2 Boulevard de l'Euro 62100 Calais France (FR) Contact: Phone: 01 70 27 15 84 Fax: E-mail: r-calais-bc@douane.finances.gouv.fr. Join My Eurotunnel to experience a whole new world of benefits. When making your booking you would have received a Eurotunnel Booking Confirmation, which is your receipt of purchase. The truck must be on location when the declaration is, Only when the truck is on location and when the driver has made himself known to ASA CTS staff will th. Our offices are open Monday - Friday 09:00 - 17:30*. The My Eurotunnel app lets you securely store and manage all your travel info. It is possible to add bikes and other accessories to the roof or rear of your vehicle, or on the rear of a towed trailer or caravan - just be sure to specify this during the booking process to ensure we allocate you enough space on our shuttles. The list of Community and Common Transit UK offices is for traders who deliver goods to customs offices and want to know where the most convenient customs office is. But new regulatory and customs checks do apply. We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund. PABLO kiosks and customs offices are all located within our Calais Terminal Building. Perfect for souvenirs and delicious French foods to take home. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. Read our guide to make sure you get the most value from tax-free shopping and understand the process. Our offices are open Monday - Friday 09:00 17:30*. To try and speed things up as much as possible, the Eurotunnel has created a special Border Pass system, which you can read about further on our website here. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. If you are trying to book using a Tesco Code orCredit Voucher, these can now be redeemed online for most bookings bycreatingorlogging intoa My Eurotunnel account. There should be no idling of engines. TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Find a contact list of Border Force customs offices and their opening times. Freight ferries or shuttle crossings from France to England. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund. Hrvatska Rue Dr Paccard is like a miniature 5th Avenue full of haute couture stores. If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password. Registered in England: Company number 04838153. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. If your request is urgent, please contact the service helpdesk (+32)2 29 58181. Your information is handled according to our privacy policy, and you can unsubscribe at any time. Passenger services then started in December 1994. Details opening hours and responsibilities, Address, Contact, Traffic Types and Office roles. Competitive comprehensive cover for you, your family and your vehicle. The expertise of our teams of clerks is therefore inseparable on our 2 dedicated sites, which are the Port of Calais and the Channel Tunnel. This will also unlock your booking. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. We also use cookies set by other sites to help us deliver content from their services. Service provided in partnership with AXA. Cit Europe is also open on Sundays, allowing you to shop tax free 7 days a week. The Decathlon Calais Store is just 5 minutes from our terminal. This is based on things like load content, vehicle size and the presence of hazardous goods. If this happens, you must still attend an inland border facility to complete You may be liable to pay a penalty of up to 2,500. Please fill in the details below to subscribe to Freightlinks monthly newsletter to receive regular freight ferry industry updates, information about special offers, fuel surcharge changes and much more. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. The main parts of the passenger terminal to be built were the platforms and overbridges that connect it to the A16, and thence to the rest of the autoroute network. The truck must wait until the declaration has been fully processed (IE29) before leaving the location. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. You can unsubscribe at any time. Please complete our online form, and we will be in contact with you as soon as possible. We use some essential cookies to make this website work. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. It is also used by HMRC. Check how busy an inland border facility is before leaving for your journey. Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions. You will need to contact the agent or coach operator to request changes to your booking or booking details. European Motor Breakdown Cover You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. The Border Force customs offices list has been updated. Service provided in partnership with RAC A popular ski destination in the Alps, you can also indulge in a little (or a lot of) shopping here. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. To amend your travel insurance please call our Contact Centre. More information about our Cookie Policy. French Customs will attend the location to carry out the control. Deutschland Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . There will be automatic number plate recognition cameras at the entry and exit points of the site. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. However, a large proportion of the area chosen for construction was marshland, with anything from 3 to 10 metres of peat on top of the solid ground. The sites are manned and operated 24 hours a day and 7 days a week. Please make sure to make the Driver info web application your favorite tool when traveling with Eurotunnel Le Shuttle Freight. On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route to the Customs Centre (Center Douane SIVEP), where they shall pass further inspection. Your shareholder personal reference will be emailed back to you. For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. If you would like assistance please call our Contact Centre. Once each truck arrives at the Eurotunnel terminal, it enters a Pit-Stop, which Eurotunnel say is an essential step for the 5,000 trucks transported every day on board Le Shuttle Freight. When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Leave the SIVEP Customs Centre1 2Take the A16 motorway towards CALAIS 3Take exit 42 and head towards Le Truck Village Upon arrival at Le Truck Village Park your vehicle near the formalities building.4 5Take note of your parking space number. CUSTOMS FORMALITIES MUST BE CARRIED OUT BEFORE THE VEHICLE ARRIVES AT THE PORT OF CALAIS To ensure an optimal flow, it is essential that the formalities have been carried out - both for import and export - on the French online customs declaration platform : pro.douane With most bookings you can do this online free of charge at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. Conveniently located just off the A16, Calais Truckstop offers 293 parking spaces for trucks in a fully secured parking area as well as, in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Custom Office Detailed Information Country: France - FR (001) Region: - City: CALAIS Usual Name Calais port tunnel bureau Reference number FR620001 Dedicated trader - Specific notes - The site chosen for the French terminal was Coquelles, near Calais, not far from the French tunnel portal.