UPS will generally attempt to deliver a package three times before returning it to the sender. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! PROMOTION RESTRICTIONS. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. I am sorry to hear that your order was not received. Due to the time frame to the tournament, Im requesting a full refund. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Your ability and/or right to transfer or resell tickets may vary. Thank you for your time and patience. They need to release money from resales. Postal Service. All fees and charges relating to your transaction will be disclosed to you during the purchase process. You may also need to contact your shipper, as additional compensation may be offered in some cases. x, Footer.languageSelector.ja-jp.greeting When does will call open and close? Dollars. The live chat will connect you to a customer service representative, who can help answer any questions you may have. If the package has already shipped, you can usually still update the address directly with the shipper. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Depending on the situation, you may need to contact the sender of the package to confirm the change. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. ***Premium members get two free confirmed 2-hour delivery window requests per year. 4. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. We notice that your web browser is out-of-date. The customer service team should be able to help you update the delivery address. Enter a transfer amount and select a transfer. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. BBB Business Profiles generally cover a three-year reporting period. Reroute your package to a different location or change the delivery date. What is will call and how do I pick up my tickets? If you are the sender of the package, you can change the delivery address via your UPS account. Thank you. I live in ******, **., over **** miles away. . I contacted *** and **** to no avail. AXS | Complaints | Better Business Bureau Profile The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. Yes, UPS does have a live chat feature. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Free Boxes. By: Author Olin Wade (Remodel or Move Stuff). Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Can I change my shipping address after it's been shipped UPS? After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. At first, they needed the last 4 digits of the credit card I used. If the package was sent to an incorrect address, then the sender is responsible. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. We act as a sales agent for our Client. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. Create an AXS Coachella Fan account now or update your current AXS information here. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. In general, it is not illegal to keep a package that was wrongly delivered to you. The AXS app no longer supports WiFi and this can cause your tickets not to appear. mail If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. I asked to talk to a manager, but apparently one isn't available for ***** hours. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Yes, police can investigate missing parcels. AXS holds onto funds from resale of tickets. comments sorted by Best Top New Controversial Q&A Add a Comment By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. How can I check the status of my tickets to see if they have been shipped? The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. You will then be asked to provide the address you want the package to be delivered to. Third-Party Resale Tickets: Everything You Need to Know 2023 This does not apply to "Adult Signature Required" deliveries. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Upon your payment in full, you shall be entitled to the tickets you have purchased. To read the updated Privacy Policy, please. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. You are solely responsible for making a purchase, based on the information provided on our Service. Latecomers may be seated at the discretion of Client or venue. As a matter of policy, BBB does not endorse any product, service or business. Remove an address. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. Mail . You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. You should base your purchase decision solely on the information provided. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Will Call . How do I correct my shipping address? - FedEx The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. The customer service representative can help correct the address if possible. PROPER CONDUCT. You may be required to provide a signature in order to return the package. You can do this through the UPS website or by calling their customer service. UPS will typically hold a package for five business days. Total was #****. How do I update my personal information? - AXS Help Center At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. It is their responsibility to ensure the accuracy of the address and tracking information. Delivery change requested refers to a request from a customer to change the details of their delivery. My ticket ID is ****. Tell the driver where to leave the package. How do I change my delivery? My sister and I were very excited to see Muse. You can try contacting them if you have any questions." However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB is here to help. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. I requested a refund for my ticket due to **** application. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. You own the money, own the tickets but they restrict your tickets and keep the money. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. On the first delivery attempt, a shipping label is left at the recipients door. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. See the picture attached I shows the charge and the date. This policy will apply regardless of how the error occurred. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Upon review we do see that your reshipped tickets show delivered on 3/23. I did not approve a second charge they're impossible to get a hold of idk what else to do. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. If you are purchasing a resale ticket (i.e. Click on Transfer to Bank. Due to the high demand of this event most lines for entry will be long. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. UPS Express Critical and freight shipments are not eligible for this service. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. All ticket prices for events that occur in the United States are stated in U.S. How do I make changes to a delivery I have sent? Ticket Delivery . For help with your AXS order/account . Footer.languageSelector.ja-jp.region Holder must possess a ticket to enter the property or venue listed on the ticket. 4. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. After upgrading, members can use My Choice to manage these packages. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. A fee will be charged for additional requests. This can be found on their website, specifically the Help page. I will not be using either Stubhub or AXS ever again. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Any restrictions on transfer or resale will be communicated to you (e.g. Please note that orders are processed only after a billing address and other billing information has been verified. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. Click-N-Ship. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. For UPS, you can track the package and update the address from the tracking page. 732 complaints closed in the last 12 months. Tried changing the name on my AXS account from my ex, to mine - Reddit Unless otherwise stated as part of the purchase, any primary tickets (i.e. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Violation thereof is grounds for revocation, seizure or cancellation without refund. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). We have updated our list of supported web browsers. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. Unfortunately your request is denied. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. If you have an account, log in to UPS.com and open your My Choice dashboard. Whats the difference between a dust extractor and a vacuum cleaner? I missed the delivery of my package and got a notice instead.
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