An "Xfinity Support" graphic replaces the "To:" line. Otherwise, just make sure Background recording is set to On, and everything should work just fine. Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. I doesn't appear to have worked on this one. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. Screw both ends of the coaxial cable back in. It really just seems to not be working properly.. mv020 over 6 years ago. Connect Optimum Stream to your TV using the HDMI cable. Some of my shows didn't DVR. Some DVR Recordings Won't Play Back, Others are Fine Our scheduled viewing and scheduled recording function on our TV has recently stopped working. I recommend rebooting your modem and running a speed test to verify your internet is working well. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Copyright Windows Report 2023. Invalid Optimum ID, please complete all fields. Now, press Windows button + G again, and you should be able . This is what I've tried: X | `>`. This is not applicable on TiVo Mini VOX. The pattern seems to be good for two weeks, bad for a week, good for two weeks. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. Press PAUSE while watching any channel. I am going to send a private message from our Community_Help handle to request further information. shows not recording to dvr even when its says they are recording - Hulu in the cloud even if one has a DVR box, I tried going to Xfinity -> Device Settings -> Sync DVR. Too many buttons to push to get there. Solution 1 Make sure your computer is compatible with Game DVR. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Type your message in the text area near the bottom of the window Press Enter to send it. I've noticed it helps a lot to set to record . I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. Optimum | Set Up Remote We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! 09-11-2018 Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Has Spectrum done any surveys on the customer satisfaction of the CDVR? Spectrum.net No red dot will come up and have tried everything. It looks like you're new here. Invalid password, please complete all fields. Recorded show won't play on DVR - TV - Cox Support Forums Invalid password, please complete all fields. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. I canceled the series and rescheduled the series and after about a minute it showed up in the recordings list. It works ok a good part of the time but I believe errors and glitches appear too often in its operation. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. Change the video output resolution on TiVo Mini. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. Using the arrow buttons on the remote select 'Saved'. I record "The Voice" and other singing shows. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. In Task Manager, select More details. The next thing were going to try is resetting the Windows Store. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Ensure all cables are plugged in correctly. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. All it takes is a few steps. Follow the on-screen instructions to complete set up with your remote. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 It looks like that did the trick! Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. in, It as know issue with all Samsung TVs since the ks series. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. 03:07 PM If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. and can't play the recording. Enjoy Optimum TV on any device and turn every screen into a TV. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . My DVR is constantly only recording part of the shows. Choose the 'Set or cancel a recording' button (that's the one that looks like a red circle) and hit ok. Some show up and then disappear and then come back with a different episode number. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Press the Recorded TV button on your remote if your recorded program is frozen or missing. Why is my on-screen menu or guide not working properly? Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. The programs were for Home Again recorded on a local channel. How do I need to talk to get this taken care of? We will be looking out for message! We have a UE49MU7070 smart tv recently purchased. Give them a gift from AT&T that connects them to what they love. Optimum.net is compatible with a wide range of browsers. This article covers common troubleshooting steps to help resolve DVR related issues. We can't get your messages right now. DVR not showing recordings AND 100% full | AT&T Community Forums Connect your DVR / NVR to a router with an Ethernet cable. We're sorry that didn't solve your issue. Samsung admit it is a non repairable problem. TV remote working, but not pausing or rewinding. : r/Spectrum - Reddit As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Anyone have any insight as to what the issue maybe? To change that, you just need to restart Game DVR task, and you should be able to record again. Should I be calling Spectrum Support on this issue? They all show the same list of recorded programs. . I would recommend cancelling any other scheduled recordings and rescheduling them. Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. 05:56 PM It seems to fail quite randomly, sometimes OK others - no! Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. in. Recording may sometimes work only once or twice. Actually there is bad news. and our It is on the ks owners refund more info thread, on page 3 or4. What's happening? Continue pressing the Resolution button until the TV displays a picture. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. We have recorded the late night Brian Williams show for ages. .They are on the Roku., WEB and Android. I dont know if you have tried this but it has now worked for me. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. Report to your retailers as a fault immediately. So, just go and update your game, if the update includes the DVR support, youre good to go. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. DVR will NOT record shows on certain channels HELP! To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. Thank You for your response. Trouble Viewing a DVR Recording. 03:03 PM 03:59 PM I know its been a couple days since you last reached out. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. Press the Resolution button located on the bottom of your TiVo Mini. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. You can also move this to different places on your PC, including elsewhere on your hard drive or to external drives. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. I wanted either recognition that the device was faulty or that the design firmware was the problem. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? I've been having the same problem! paul1277 post. Tonight, it recorded 9:08pm-10:01pm. We strongly recommend that you upgrade to a more current browser. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. If you are having troubles fixing an error, your system may be partially broken. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Sign into manage your DVR and TV features. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. Knowing that a lot is now recorded (or sourced?) I felt as if I was the only person who had this trouble and now I see that I am not alone. Press the down arrow button once then the up arrow button once to select the filter options. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Then choose Game DVR and enter your preferred keyboard shortcuts. is that possible? Are you still experiencing that error code? For more information, please see our Choose Open folder to see your captures in File Explorer under Saving captures. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. Wait 5-10 minutes for functionality to be restored. I get similar errors on my Android phone app and web page interface. This is what I've tried:, Anything else I'm missing for troubleshooting? Please let us know if you continue to get those errors. We are very happy to hear that and were able to assist! I have been using the Cloud DVR for about 6 months. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. I anyone else having this problem? 08:09 AM Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. None of my scheduled recordings were recorded at all on both Saturday and Sunday. Turn on your TV and select the matching HDMI input for Optimum Stream. Privacy Policy. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. How to fix Game DVR issues on Windows 10/11 - Windows Report Ask a question. It does not appear to be one particular channel or program title. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. 09-11-2018 Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. Sorry, something unexpected happened. in. And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. Why is Cloud DVR is not recording or not showing some recordings? I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. I am having issues with the Cloud DVR. . Thank you! You can do so by opening the Xbox App and selecting Settings. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. I don't know what Spectrum did over the last few weeks, but they really have messed up. Highlight "Play" and press SELto start watching. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Having done a full factory reset , retune etc the problemstill persisted. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. After youve successfully removed Temporary files. Time-saving software and hardware expertise that helps 200M users yearly. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! I knew it was not the USB drive because it would do time shift and record what you were watching. Click here to return to the previous page, We will debit The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Find your Cloud DVR recording and try playing the video again. (Click on a topic below to view content) Viewing Scheduled DVR Recordings. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. Update your apps and games in order to use Game bar with all games. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. Please try again later. Our team wants to reach out and touch base. My mother always manually sets her DVR programming. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Thank you for that information. Also a couple other programs scheduled to record later today are not showing up. My DVR is refusing to record some shows and I'm unable to determine why. Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later. This brings up the recording options. TV scheduled viewing and recording not working - Samsung Electronics !, There are no other shows scheduled at the same time, so its not a conflict issue. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. Using the arrow buttons on the remote select 'Recordings'. (This same exact issue also happened to me from 19 to 22 April. How to troubleshoot DVR Service Unavailable PVR Error - Shaw Communications Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. Another annoyance is the way the fast forward works, or rather doesn't. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. I have my DVR set to automatically record several shows. To fix the issue, restart Game DVR: Close the game. Cookie Notice document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! I answered the Community_Help handle message. You will then see the screen flash twice, which means the game is recognized. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. Press the 'Xfinity' button. The Post button will remain greyed out if you don't have a Title. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. Recordings from DVR are pix. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Please try again later. We strongly recommend that you upgrade to a more current browser. I do not have this type of problem with any other streaming service. The fixes don't seem to be holding for cloud DVR services. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). Want to learn how to use the Support Forums? They start on time and finish 3 minutes late. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. TV. Please try again later. We are here 24/7/365 to provide assistance. Are you seeing any newly recorded programs showing up at all? 09:20 PM PDF DVR for Optimum TV. If I choose a different recording it will play fine. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. in. Plug the receiver/DVR back in on the third time and leave in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Will do time shift but not scheduled recording. 04-12-2018 Thanks for post, unfortunately my set does not have TVkey option available in expert settings. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Help would be appreciated. 12:26 PM Unfortunately there is no way to recover programs that did not properly record. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Wait 10 seconds. Please try again later errors that lock me out of playing a recording appear to only affect one recording. DVR not recording even though it's set to record : r/DirecTV - Reddit TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. Optimum TV Entertainment Experience | TV, High-Speed Internet & More Networking: DVR / NVR system won't connect to the Internet
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