See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. ,QZ0f`[mlKV 3P`Pff` A council@pmhc.nsw.gov.au Mail Reach us by posted mail. You can report most issues online. Some content on this page may not display correctly. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: Public Interest disclosures also covers local government, Parliament, and also some private sector operators. Read our Privacy Policy. endobj 9 0 obj Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. "After that, I got a five page rambling document that was a record of the matter. IT was a $64,000 question that amounted to nothing. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V /Root 9 0 R Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. <>stream Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. And you have a right to complain to the Ombudsman if that doesn't happen. 12 0 obj Port Macquarie NSW 2444. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. What's your customer experience? | Port Macquarie-Hastings Council Have We live in an environment where anonymous people can make complaints - what can you do about it. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. Port Macquarie court list - Federal Circuit Court of Australia HW[6Sc1r gndA%|l qX? Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). 11 0 obj Learn more. "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. "I'm horrified and our community should be too. :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg Find out what complaints we can help with. . Complaints investigations come at a cost to ratepayers >> Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. endobj "These 14 complaints have cost us (council) $51,000. What would you like to report? - Port Macquarie-Hastings Council I corrected it and advised of what I had actually said. What are the key differences between the old and new draft policies? You have a right to complain about the services you get. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO David Crosbie. Recently we undertook a significant review of how we deliver service to our customers. Ph: 6581 8111, 17 Burrawan Street Photo: File IT was a $64,000 question that amounted to nothing. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. E: council@pmhc.nsw.gov.au We care about the protection of your data. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Home - Port Macquarie Hastings Council - Logo. <>stream Making a complaint - NSW Ombudsman )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). What are the key differences between the old and new draft policies? Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. Port Macquarie and Surrounds Community Notice Board. - Facebook In 2018 there were two and in 2019, 14 complaints were lodged. Port Macquarie: Council creates new role to weed out old ways xc`````z f2 x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Read our Privacy Policy. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Add data for Port Macquarie. We support people with disability, Aboriginal peoples and have information in easy English and other languages. Find information on our council, and their contact details. asbestos, chemicals in water) We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. $1000 a week is spent on this rubbish.". If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. Part 1: What is unreasonable conduct by a complainant? %PDF-1.7 CfZE-n% Your feedback should be received no later than Friday 20 November 2020. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Depending on the complaint, the . Court and Crime | Port Macquarie News | Port Macquarie, NSW Email Send us an email and we'll get back to you as soon as possible. the best way to lodge a complaint or a request for service (which is via our website). We can help people who have been unfairly treated by community services that are run or funded by the government. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Contact us - Port Macquarie-Hastings Council Policies Port Macquarie Hastings Council We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. <>>> For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. A Byabarra farmer has taken his - Port Macquarie News - Facebook Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. 49 High Street Wauchope NSW 2446. /Size 36 /Prev 53154 endobj "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. Please enable JavaScript in your browser's settings and refresh the page. Sign up for our newsletter to stay up to date. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. We care about the protection of your data. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. endstream Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. "I consider that money has been taken away from important assets to our community. stream endstream Customer requests are the main reason that customers contact us. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging.
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