We are still waiting for a response. Cheapoair Facing a Class Action Lawsuit Over Charging Customers More Alitalia refunded my ticket, but Cheapoair owes me $100. We were told by CheapOair that there is nothing that they can do and to call the insurance company for to hear their policy about changes or refund. That agent, CheapoAir, has no way to contact them by email, and to contact them by phone I must wait on hold for over an hour every time. CheapOair.ca is a registered seller of travel and is represented by RSH Travel Inc., 7100 Woodbine Avenue, Suite 406, Markham, Ontario L3R 5J2. I asked him if he was a supervisor. Dear XXX, The Benefits of Online Check-In: Heres Everything You Need to Know! A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. 3. For people who rarely book flights or have never even been on an airplane, navigating an airport can seem downright impossible. so after the conversion I ended up paying $50 more that what I would have paid with westjet. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The only condition is that the trip hasnt started yet. There are number of factors considered in the BBB rating system. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. Online Travel Booking and Bidding Agencies - CheapOair.com refused to give me refund after canceling my tickets - There were two major errors regarding my flight booking, for which CheapOair must be held responsible. She said she would and said I would be refunded within 48-72 hours. I would rather spend an extra $100 an fly with someone that acutally wants to help. How Long Will I Have To Wait To Receive My CheapOair Refund? I told him no, that he needed to fix the mistake that Cheapoair made. I declined, made the reservation and went to the US The company left an official comment to this complaint. I had to go through everything again. I booked to Scotland two tickets. Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. In any case, the airline fare rules did subsequently change and the matter could have been resolved quickly, but we could not initiate as the chargeback had already been filed. Travel dates range May 24 - Jun 13. On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. Responding to complaints is one of BBB's accreditation standards and complaints received by BBB from consumers about their marketplace transactions with Fareportal have been resolved or answered by the company. Finding Business seats on Cathay using Asia Points, Covid Vaccine Requirements Confusion - U.K. to USA, Swiss wont let me print final leg .. airport code. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The company left an official comment on this complaint. Rick Heuser is a frontline hospital worker and his wife is pregnant. weather app with weather for any future date? I'm also contacting consumer affairs. At that time the customer's departure date of June 22, 2020 was not part of the airlines refund plan. As per our terms and conditions, all service fees are non refundable. You will need to log in and provide your flight details and email address. I have no reason to not return when I need to. As a travel advisory company selling insurance on auto rentals, they should know this and refrain from selling insurance/. I do not feel I should be charged a fee at all especially one that I was never made aware of or approved. * Fares are round trip, Fares incl. Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. Consumers filing complaints will find a category that they can choose for COVID related complaints. Save my name, email, and website in this browser for the next time I comment. How does CheapOair work? Our website clearly displays all pricing in US currency. It was only on June 25 that I found out Air Tran Airlines had filed bankruptcy on April 3, 2008. So, three hour layover in the same airport, different airlines though. After over nine months of requests for a refund, "noel@cheapoair.com" said that Cheapoair would only refund $30.00. We will help you: We have helped over 300,000 people with their problems. It is an xtra $45 charge. In theory, yes. Still nothing! With millions of transactions each year, inevitably there will be some customer service related issues, but our performance in customer care is excellent. How to Score Last-Minute Flight Deals for Indigenous Peoples Day! Billing Department Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. CheapOair Refund Policy Explained [Money Saving Hacks] - DoNotPay I was on the phone for over an hour. The next dayI receive an e mail from them saving I cancelled my booking and will be refunded $19 usd with in 14 days. We can help you complete your refund request in under two minutes, and heres how: Besides enabling you to request a refund in just a few clicks, DoNotPay will also take care of other things regarding your request. Normally CheapoAir doesn't do refunds unless airline policy allows it. Problems Reported by CheapOair Customers - Page 1 - GetHuman Based on 125,742 reviews. He just repeated himself 3 times over. What To Bear in Mind When Requesting CheapOair Refunds. What else is there to say? She wanted to go up in a plane heading to Florida, but when people came down with Coronavirus, she asked for a cash refund from her booking agent CheapOAir.com and Spirit Airlines. Individuals who fly multiple times a year still struggle with everyday occurrences at the airport and find certain airport-related tasks difficult. And was told by Nigel, a customer service supervisor that I was an idiot. It is so easy to navigate the Cheapoair.com site and the prices are reasonable. I've been trying to get a status on my refund for booking #502367 since 7/17/07 (More than 6 weeks). Rather than offer a refund, which we were entitled to, they insisted on a future credit. All of the representatives I spoke to at Cheapoair overspoke me, would not listen, kept talking over me and not letting me talk. It may also be late if your dependents' information doesn't . 2-3 billing cycles would be the equivalent of 90+ days, or maybe never. When I arrived at the airport there was no. The Better Business Bureau says "Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints", The Troubleshooters contacted CheapOair, who told us, in part, "The global pandemic significantly affected our ability to receive phone calls CheapOair has an A+ rating from the Better Business Bureau our performance in customer care is excellent.". I won't deal with them again. I called back and asked to speak to s supervisor. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This all started because I wanted to change my arrival time by 1.5 hours. It has resulted into long wait times on calls. I told him I had asked to speak to a supervisor. Share your photos and videos with others to prove the truth of your words. Please Note: Australia was in complete lock down by 23/03/2021 so this date was not relevant/useful to me. I am currently dealing with an issue myself. 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After several phone calls I was told on 6th Jan 2014 that refund has been processed, its been 4 weeks since then but no refund is reflected in my account. On further inquiry with CSA Travel Protection Insurance, I found that Cheapoair had canceled my insurance on April 29, 2008 without my knowledge or notification. Here's what you can do when airlines keep your cash, give vouchers - WEWS Highly disappointed! He refused to acknowledge any mistake on Cheapoair's part. She's since spent over 5 hours on the phone trying to resolve this nightmare. Sign up today and never miss another deal again! No e mail or telephone call was received by me. When I looked at the ticket the return data had been changed to a month or two later than I had entered. I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. One answer does not fit all for this question, but there certainly are ways you can, in fact, receive a refund for your plane ticket. Submit a complaint and get your issue resolved. The airline's booking numbers are totally different to the one I was given. Provide the following information to the customer support agent: Ask to cancel your reservation and request a refund, When the COVID-19 broke out, CheapOair included an, DoNotPay Is the Fastest Option To Request a CheapOair Refund, Automatically fax the request to your bank, Send a letter with all Visa or Mastercard codes to increase your chances of winning. It offers discounted prices on tickets, accommodation, etc. I highly recommend CheapOair. I bought a ticket to italy, the airlines changed the itenerary so i had to cancell, you never gave me full refund, plus charged 3 times after the fact to my credit card without telling me and said it was taxes, i want my taxes back how dare you charge to my account for a flight i never took, its criminal to continue to abuse someone credit card! He also told me to call him whenever I need to book a flight and he is willing to help me with any inquiries. Please forward me your 7 digit booking number to randrews@cheapoair.com, with blog posting in the subject line, and I will see what I can do for you. Very reasonable price, we love it. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. If so, you probably should have not cancelled. When I got my bill they charged the exact amount in USD. This escalated the difficulty our customers were having attempting to cancel or reschedule their reservations via phone. I ended up paying more that what I would have paid if I booked direct from theairline. The hotel had to talk with the Cheapo Air billing department to get the payment corrected. CheapOair is great for cheap airline tickets and last-minute deals. This $10 off sale applies to our transaction service fees only. I booked ticket to India for me and me wife. The e-ticket number also did not exist. I protested until the end of the conversation, but he wouldn't budge. I asked the customer services of Cheapoair if they had informed me about the credit extension date and the answer was No. I've emailed twice 7/17/07 and 7/19/07 - no response) and called numerous times including 8/14, 8/15, 8/22). Although originally frustrated with CheapOAir, he managed to renew my confidence in the company. I received an e-mail confirmation followed by another confirmation containing a booking number and an e-ticket number. There were a number of options to choose from, and I got what suited my situation. Thank you. If your flight gets delayed or canceled by the airline, and youre covered with the CheapOair Connection Protection, you should give CheapOair a call and see what your options are. He refused to send me an email stating that I had cancelled the reservation within 24 hours. Management Team of the Year. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. Signing up with CheapOair lets you manage your travel, check previous transactions and track flights directly from your account. The first representative asked me if I wanted to confirm my reservation. Options for requesting a CheapOair refund are limited: The only way of requesting a refund from CheapOair, unless theres an emergency such as the COVID-19 pandemic, is over the phone: Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. Your refund may be delayed if you made math errors or if you forgot to sign your return or include your Social Security number. How to Find Book Now, Pay Later Options for Flights, How to Get and Redeem CheapOair Promo Codes. We are sorry that they had the added expense, but clearly an oversight by the consumer. Booked 4 flights with British Air through CheapOair thinking we'd get a discount. I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. I was told that the tickets with insurance at the amount of about $2880.30 would now cost about $ 120.00 more per person then the already agreed to price. BBB publishes complaints according to policy when closed. 2006-2018 Fareportal, Inc. All rights reserved. First off the wait times to actually talk to somone is always excessive as in atleast 30 minutes or so. So I called back, again waiting for over 30 minutes, to talk to the billings agent. I checked with the airline ~ no such booking found. i bought a ticket to italy with cheap o air, the airline change the itenerary, so i asked for a refund, cheap o air charged to my account after the refund 3 time to my credit card and said it was taxes, and now the wont even respond to my calls, they are no good. The complaint has been investigated and resolved to the customers satisfaction. However, in their written response to the Better Business Bureau they acknowledge fault and claim that my refund will be coming from THEIR accounting department. My husband managed to get through to a supervisor but this took about 45 minutes. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. Also I think its not possible to book internationalmflights with flights that depart within 24 hours so its not a last minute option. all fuel surcharges, our service fees and taxes. You may need to pay a fee for exchanging a ticket. We will not process any further refunds, this issue is closed. I found Cheapoair to be a total rip off. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). Tourists can visit CheapOairs COVID-19 site to know more. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. This is not an outsource situation. This proved to be an exercise in futility. Each fare comes with CheapOairs price-match promise if you find a lower price for the exact same itinerary within 24 hours of booking, CheapOair matches it and refunds you the difference. Service fees for CheapOair start at $35 per fare and apply to all U.S. domestic or international flights. No, but really, can you get a refund for a plane ticket? Ontario: Registration #50018542, British Columbia: Registration #53325, Please be assured that we are working closely with our travel partners to get you the refund and will continue to update the status. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get. Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. He said that I would have to hold. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. The majority of tickets and bookings are not eligible for a refund if more than 24 hours have passed since you bought it. One January 27, 2020 the customer called to cancel. Seven agents later, with ultra long hold times in the hopes that I would hang up, I finally handed the phone to my husband. "Made me really upset, really angry. I just booked a flight with the and they charged me in USD instead of CAD. CheapOair's own email says "Per DOT rules to be eligible for a refund of a non-refundable ticket, the airline must cancel the flight prior to your scheduled departure date and time." Why flight change if flight still operating? A Pa. man got a $4K refund after Troubleshooters investigated a CheapoAir complaint. Not sure. There isnt any precise waiting period once you complete your refund request. I have to say because of comments on these complaint sites I thought it would be a fight and months to get my $2700 back. They shout about scams/unfair practices when in truth THOSE situations are what travellers should buy travel insurance to cover. And very easy to book the tickets. They never did. Called customer service but they obviously don't know what custoner service is. A social critic and former lawmaker, Shehu Sani has claimed that the country's numerous problems are man-made. As a result, it is taking longer than usual for customers to receive their refunds. I love going to Cheapoair for all my flight tickets. Fare indicated reflects the discounted amount. It offers discounted prices on tickets, accommodation, etc. Top 262 CheapOair Reviews - ConsumerAffairs Re: Serious Problems with Cheapoair 11 years ago Save The flight in question did not involve an airport change. The Better Business Bureau has received 1,421 complaints about it in the last three years. The customer service mgr. I will never recommend anyone to use this company at anytime because if you have a problem they will refuse you any type of a refund and they will charge your account twice like they did us. On 8/22/07, I overnighted the ticket back to cheapoair and received confirmation that it was received on 8/23. I am still going in circles and have called them several times, have been on holds for 2-3 hours total, and still no refund back. You can even cancel your booking and request a full refund. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. This comment was posted by a verified customer. Do not patronize the services of this company, . It's a simple refund and should not have been this time consuming and stressful to take care of. Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air. Further they said: Excess savings will not be applied. the delay may cause and hope you will understand the extraordinary nature of the current travel situation. He admitted that it showed that I had cancelled the reservation within 24 hours, but that the tickets were not cancelled with the airlines. Thank you so much. Call free anytime: 888-959-6783 Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians. He kept saying that they would TRY to help me. I kept explaining my circumstances to Cheapoair and requesting for the refund. You can even cancel your booking and request a full refund. In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight. CheapOair Review: You continued to charge me whilst the information was I then said no I still need a hotel So i'd like to keep the booking for now.