You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. Unacceptable. https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. but then they charged me another $50 on 1/15/2010! I bought shoes from finish line in Newark CA on 10/13/2009. Fast forward today right after Christmas. I called them and they could see my order but didn't know why it hadn't been sent to me. Received an email at 11:50 stating my order was cancelled and not giving me a reason why. I am switching to either footlocker or foot action! To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. Check out our Buy Online, Pick Up In Store Program to see if your local Finish Line store has the item you are looking for. There was no status update after a week so I called, they said they are still printing the label. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Out of approximately 9 products I ordered, 9 were not available. Unacceptable. It is now 10:30am and yet again I find that the store is still not open. I was initially told the only options would be to return the shoes for a refund to his grandmother once they received the return and in 5-7 business days she could order again (The lady who ordered the wrong color in the first place) or I could drive an hour away to the nearest store and exchange them. They are having a laugh arent they? I will not be shopping with Finish line online EVER! Customers can find the nearest location on the company's website. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. If an error occurs a transaction pending or not should have not taken place. Access it all with exclusive product releases, big ticket giveaways, & app-only content. If you use the link below that I sent in my first email it will offer a better explanation as to why there might be a delay with pending orders. You can track your order using the Track Your Order form on the Customer Care page. No it isnt on my home page at all and my account seems to be fully active, I have a large number of pending orders, and every time I look they are going up, either some competitor is fiddling with my listings or there is a problem. So, create a Winners Circle account with us today. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. WebIn my case i payed but the order is still processing. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. The shoes moved to shipped status so I kept waiting. I asked the cashier if I can get free shoelaces or another pair of shoes. We told her the sizes we wanted and she then proceeded to speak with a member of her management. F for Was it because I was black this happened? To use a Finish Line Gift Card for an online purchase, during the. Thanks. It said "Ray". My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? Order# [protected] I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. 2023Finish Line, Inc. All Rights Reserved. She looked at me from afar and hurried in the back. They give me a receipt and never say anything else. The manager replies "we gave you free shoelace and you won't even donate $1?" I had to call again and they stated they would expedite my shipping which was a lie. Pending Order Link Seller Central Help Page: Read full review of Finish Line and 3 comments. I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). The shoelace was dirty with some orange stuff. WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. Finish Line is an independent retailer and is not affiliated with any other companies. I have noticed that some penders seems to be taking a few hours to go through. You have the option of using a Visa or MasterCard debit card to make an online purchase. One agent lied and told me there was no manager available and once I insisted, she put one on the phone. In addition to shipping, Finish Line has made some of its products available for in-store pickup. I'm sorry JD Finish Line was not able to process your order. I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. I guess I'll be taking my business elsewhere in future. Youll need to sign in on the PayPal website and provide information payment there. The company's customer service is generally considered to be good. what a mistake. They are a genuine company and they sell authentic products. If there is a balance on your gift card and the gift card is not being accepted, we're here to help. Yes, Finish Line has a loyalty program called Status. (they sent a email before this one that made no sense). The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. Can I return an item purchased from Finish Line? I contacted them and I was informed free shipping is only for full price items (lets just add it is Black Friday so a huge sale day). i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. Free shipping was not going through. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. So finish line take money but you still do not receive the product! If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. Youll receive another email when your item is ready to be picked up in-store. I am completely disappointed with everything they have done! i want to order two pairs of shoes from your website. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. Share your photos and videos with others to prove the truth of your words. If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. and our all these negative reviews aren't doing anything but the ftc can shut them down. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. Another told me I was waiting on a refund without reading the notes. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Ummm until the items sell you dont know what your sales will be. When I called about the item, I was on hold for 40 minutes. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. Shipping was fast but one of my shoe boxes came looking completely tattered. WebIt takes minutes to find a way to work with Maintenance Work Order. I was up for 3 hours trying to place an order to be advised that the merchandise was out of stock AND the still kept my money telling me the system will release in shortly! At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. Am i doing them a favor by purchasing from their store? And there are two of you. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? WebPolicies. I will never order another thing from them. You can complete your purchase on finishline.com in 5 simple steps. THEN I try to live chat Finish Line only to find out they have their live chat closed. Gain trust and grow your business with customer reviews. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . You will pass up a $210+ sale because you assume I would steal before I steal?" I called customer service & explained what happened & that I'd like to reorder them & asked if they could send them express or rush shipping ( their quickest options) free of charge due to the error. He wore them one time but they hurt his feet so he went to exchange them for a larger size. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Finish Line gift cards as forms of payment. WebHow to finish line in Purchase Order Template online Those who work daily with different documents know perfectly how much efficiency depends on how convenient it is to use editing tools. All your orders? It looks like you were misusing this feature by going too fast. In addition to shipping, Finish Line has made some of its products available for in-store pickup. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. Bad enough buyers waiting half an hour most of the time. A business day is considered Monday through Friday, not including holidays. The prescription filling process has five detailed steps. Finally I am about to pay and the cashier ask if I want to give to charity for children. Finish Line, 5 out of 5 stars. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Do yous ship to ireland and if so how long would it take. You can't because "people steal." There was no email sent out stating it was canceled nor out of stock. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. When I opened the box I was shocked to see 2 different sneakers. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. I generally have around 100 orders spread out over the full day. Yes, you can trust Finish Line. I am a first & last time shopper with finish line online. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. I spoke to a gentleman who I had problems understanding. He replied "sorry about that." Not all browsers are created equal. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). Terrible Customer Service and treatment. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. How can I be sure that my Finish Line purchase is legitimate? Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. Your purchase is confirmed and good to go, even if its still processing. But to put that on the paying customers is offensive. Sounds unusual. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. They still charged me shipping for an item they screwed up. However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. Payment and order verification? I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. Claim your listing for free to respond to reviews, update your profile and manage your listing. These shoes have definitely been worn before and returned. I told him his manager and cashier are jerks. Haters, COME AT ME. so take your wise comment --and stick it where the sun dont shine-- . I visited the Finish Line store at the Meadows Mall in Las Vegas, NV, on 3/28/2023 around 3:30 - 4 pm PT to do an impromptu buy of some shoes I saw while walking by another store. What buyer would wait 21 days for amazon to decide the order should go ahead??? Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. I wouldn't give 1 star if it is not mandatory. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. Our policy is only one shoe. I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". If anyone wanted to steal, they could have grabbed the clothing items and other things on display on the racks at the door. Order still processing Hi! Remove the item from your cart and then add it again. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. After entering the info a 2nd time, the same thing happens. Customer service is non-existent. No "thank you" or "have a good day." I've shopped faithfully for years at Finish Line. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality. I knew this was harassment. Again, I waited on hold for over 20minutes when a manager finally took the line. When I walked toward the entrance the initial salesman said "thanks." Shipping confirmation email. Does Finish Line offer any discounts or promotions? I said to her "I can't spend $210 on the comfort of one shoe. Not let us find something similar or nothing, just sorry. I kept an eye on the shipping status via your website on my shoes and other pair of socks. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. This complaint was posted by a verified customer. Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. Click the Bag icon to view the items in your shopping bag. Is that message also on your seller central homepage? We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. I have to keep spending my time returning the shoes and they can't seem to get the size right. Put on hold again and speak to a supervisor and again no help. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? 9/18 $41.00 Postal Service (USPS) I call and find out that my order was "lost". Again, they told me that one charge was an authorization charge and the second one was for the actual product. The thing about it is, the store looked abandoned when I walked in. I am completely disappointed with everything they have done. When I ordered the sneakers the customer service representative sounded like they were unprofessional. Havent heard of any bank problems for a few months, anyone else? There are dirty marks everywhere. Use your STATUS across our brand family, JD Sports and Finish Line. Then cashier says "not even $1?!" Customers now have the ability to make a purchase online and pick up What a terrible business and VERY POOR customer service practices! Would never buy from them again and would not recommend to anybody, too many problems. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. The wrong sneaker looked like it had been worn & was yellowed. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. I never entered a code. Claim it and get a lot of features. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. I'm sorry JD Finish Line was not able to process your order. Complete a full mortgage application. Yes, Finish Line provides order tracking information for customers to track their shipments. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. Contacted customer service and returned them to recieve a a pair of 7.5 mens, 9 in women's. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of I placed 2 separate orders and were charged twice on my bank account for each order. A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything.
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