Smoking Policies are subject to change by the cruise line. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. We will acceptU.S. travelers checks. The luggage tags are clearly marked with your ship name. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Cooking facilities onboard are not considered kosher. Local Sales Taxes Applied where required. Please print out Express Docs including Boarding Pass prior to your sail date. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. A passport is still the preferred document. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. You may request seating time, table size and indicate with whom you wish to dine. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Casual dining is available in the Lido Market every night. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Promotional credits are nonrefundable. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. of disembarkation. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Birth certificates can be an original or certified copy. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. We anticipate that your stateroom will be ready at approximately 1:00pm. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Please attach a tag to each piece of luggage you will be checking on the cruise. Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms (cabins), showrooms and most . Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Our As You Wish dining lets you select the venue and style thatsuits you. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. . You should have it available at the gangway when disembarking so please. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. Upon disembarkation, your bags are delivered directly back home. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. Personal checks are not accepted on board. Hours are from 6:00am until 9:00pm. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Alcoholic beverages will not be served to guests under age21. As previously, in-cabin smoking is also not allowed. All onboard purchases and services are charged to your account by using your stateroom keycard. Holland America Line Amends Protocols on Masks and Casino - Cruise Hive Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Please Note: This online procedure must be completed prior to your sail date. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Tax and excise on tobacco here has been a cash cow for the federal government. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Gift orders must be prepaid and received two weeks in advance of sailing. The statusof your seating request will be listed on your Cruise Contract. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. This could result in legal proceedings. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. locations will accept major credit cards, and some will accept U.S. dollars. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Your baggage will arrive in your stateroom later that afternoon. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. You may also receive arrival documentation from Immigration when arriving at the airport. Conserving water results in less energy spent making water, thus saving fuel. Purchase a Surf plan. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Please fill out the form and return it to the Guest Services as soon as possible. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. A customary fee will be charged for services and medications dispensed. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Have the post office hold your mail. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Indoor areas on board the vessels are non-smoking and smoking is only permitted in designated sections. Keep them close at hand . (See section for Bags VIP Luggage Delivery below for details.). The Cruise season kicked off in 2021 with sailings to Alaska, bypassing Canada. Frequently Asked Questions | Holland America free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Guests will be asked to discard open beverages in plastic containers prior to boarding. E-cigarettes are allowed in designated smoking areas, as well as inside passenger staterooms (but not on balconies). Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. You will need to provide health certificate documentation for the animal in your ports of call. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time, Copyright 2023 by Vacations To Go. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. While MSC Seashore does not have any indoor smoking areas, MSC Meraviglia and MSC Divina each have a smoking/cigar room inside. Single Smoking Thread (Use for all smoking discussions on HAL) ) Generally, the ship is subject to certain government procedural requirements upon arrival. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Also, you will need your ship card when you disembark. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! 2021 Spring . Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. In addition, smoking is permitted on stateroom verandahs. Reconfirm any special transfer requirements for disembarkation with the on board. purchased prior to or during your cruise. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). What you need to know before you go on a Holland America Line cruise. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Please practice wearing your life jacket. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Single Smoking Thread (Use for all smoking discussions on HAL) ) Passengers found to be smoking in their cabins or on their balconies will be charged a $250 penalty fee, per day. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Smoking areas and formal nights Nieuw Amsterdam - Holland America Line The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. Each item is authentic and many are branded with designer names you have come to trust. Holland America has now followed the rules implemented by Carnival Cruise Line and Princess Cruises ships and banned smoking inside the company's casinos onboard. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. Please see the following important information about your luggage tags. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Complimentary In-Room Dining is available 24 hours a day. Your travel advisor can provide you with additional information if you are interested in this option. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. All mail is subject to local postal office procedures and rates in the port mailed. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Representatives are available 24 hours a day, 7 days a week and 365 days a year. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. Norwegian Cruise Line Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Cruise Ship Smoking Areas - Shipdetective For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Our ships are as environmentally sound as they are beautiful. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Beach Towels to take ashore will be available upon arrival at the Gangway. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. In the absence of running water, use alcohol-based hand sanitizers to protect your health. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Reservations may be made on board by contacting the restaurant manager. Please contact the ships Medical Center for any medication requiring refrigeration. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Unsure of your next cruise? The charges are subject to change without notice. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Requests will be confirmed or waitlisted at the time of booking. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. both aerobic and strength-training equipment. Additional information concerning Customs matters will be provided during your cruise. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. [ Back to Top] Azamara Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. In October 2021, I joined a restart cruise. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Usually there is a fee required. Extension cords (without surge protectors) are allowed on board when used with proper caution. We welcome you to consult with your Image Creators for all your photographic needs. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Holland America Line will assist in filling prescriptions. Please attach a tag to each piece of luggage you will be checking on the cruise. Koningsdam Cruises 2022, 2023 - Holland America Ship, Itineraries Your booking will be credited to, and finalized by, your preferred travel advisor. Nosmokingof any kind will be permitted on any stateroom verandah. This requirement does not apply to U.S. or Canadian citizens. Transfers are available to Flight Ease guests and to guests who have independent flight plans. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies.
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