Exceptions To The Standard Nike Return Policy. Will you do the same? With the recent explosion of coveted sneaker releases through Nike SNKRS app, countless pairs of sought after Nikes never arrive to the customers when shipped via FedEx, especially during hyped releases like the recent OFF WHITE Dunks and Travis Scott Jordan 1 Lows. I always used to read piece of writing in news papers but now as I To ensure the integrity of our security procedures, we do not disclose details about investigations.". Reddit and its partners use cookies and similar technologies to provide you with a better experience. If your item was sold and shipped by Amazon, you can go through their customer service to try for a refund or replacement. Nike also said it looked like package was lost on the way to DPD and they said they can refund me and give me a discount code. Nike offers online customers a variety of convenient shipping options, but what happens if your package is stolen? If a third-party seller sent the product, Amazon would still handle the . I hadnt got the notification of my package being delivered so thats why it had been there for so long as i got the noti that they were here at 1 pm and the package was stolen at 12:18. anyways i wanted to know what can i do and if is possible to get any refund or is it just my lost. Our form makes it easy to send essential info and upload supporting docs/photos. Here is a guide on how to contact Nike about a missing package. As you know that this year the worst situation arise named as covid-19 and due to that many of the people face many kinds of troubles. How to keep packages from being stolen The more we shop online, the more packages are delivered to our homes, and the more it happens: "Someone stole my package!" Here are some things you can do to help keep your packages more secure. 2 How do I contact Nike about a missing package? FedEx, a longtime Nike shipping partner, told him a few days after his purchase that his package had arrived at its facility with no shoes inside. Tracking your package and being home when it is estimated to arrive. The shipping company may be able to track the package and locate it. The first thing to consider is whether or not the package was sent with insurance. They were like, 'We don't have any more,'" Firsov said. Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). Customers should contact Nike Customer Service to start the claim process and receive the appropriate compensation. The customer will then be issued a full refund or a replacement product, depending on the customers preference. UPS My Choice is a free service that gives the receiver more control over deliveries. "Since it gave me the Travis, and the app doesn't know that I actually didn't get the shoes, I'm not going to be catching any more W's for a while, it seems like.". A golden ticket would put Firsov and other sneakerheads' minds at ease. More and more holiday shipping is conducted each year online. and our The shoe was coveted by both members of the sneaker community and resellers. If a customers package is stolen and they have proof that the item was delivered to the correct address, Nike may be able to provide a refund. If a package is stolen, customers should contact Nike Customer Service immediately so that their claim can be processed and the customer can receive a refund or replacement. Delivery instructions will apply to all packages, not just yours, delivered to your home. While its protocol for refunding damaged packages is clear, its process for stolen mail is not. Customers should contact Nikes customer service team to see if a replacement is available. Do you accept these cookies and the processing of personal data involved? Deranged_Sole . By comparison, branding on Adidas sneakers shipments, which are also delivered by FedEx, is more subtle. You can reach them by phone, email, or live chat. Well notify you when its. This petition starter stood up and took action. No, unfortunately Nike does not refund stolen packages. The sender will then follow up with you on the progress of your shipment. Unfortunately, Nike does not offer any type of refund for stolen packages. Nike may also request additional information to verify the customers claim. Sign up for notifications from Insider! USPS will start your claims process. The easiest way to make your return is to go to the shop and make your return. In some cases, Nike may be able to offer customers a replacement item if their original order is confirmed stolen. Its perfect, These options, and many more, are available when you sign up for a free FedEx Delivery Manager. UPS has varying policies for lost or stolen packages for local and international shipments, unlike other couriers. Claiming refunds for international shipping is quite tricky. All rights reserved. If it was, then the insurance company is responsible for reimbursing you for the value of the package. Nike ships these shoes in non-discreet packaging with Nike swooshes on the box and Nike print all over the packaging tape. Nike has been focusing on trying to make the app fairer by increasing supply and making its operations less opaque for users. "The Nike customer rep I spoke. Your email address will not be published. A2: After a customer has reported a stolen package to Nike Customer Service, it typically takes between 7-10 business days for the claim to be processed and the customer to receive a refund or replacement. With Rings two-way talk, you can tell your courier where to hide your packages or warn pirates theyre on camera. Nike does not have a policy of replacing stolen packages, according to a Nike spokesperson. Contact the sender for a possible refund or replacement. And be ready to prove the value of the item(s) youre missing (with an invoice or appraisal). We recommend using one of the following browsers for an optimal website experience. You can visitf the nearest Nike store or contact their customer support team for assistance. Manage Settings This sends instant alerts when anyone presses your doorbell or triggers its built-in motion sensors. The return and refund process may take some more time. Our form makes it easy to send essential info and upload supporting docs/photos. The company has a long history of producing high-quality shoes and apparel. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Find proof of the value of the item, if possible. Profit margins on the latest Nike and Travis Scott collab sneaker are even higher, with $150 retail pairs reselling for more than $1,100 in most sizes on the marketplace. Solutions from sneakerheads include changing its packaging and offering "golden tickets. If your package was shipped and delivered by USPS, but it's missing, you'll need to file a claim regardless. "Got 'em" is what users see on the SNKRS app when they successfully check out a pair of Nike sneakers. Amazon covers most stolen packages through its "A-to-Z" Guarantee . * To learn more about valid delivery instructions, visit our customer support FAQ. When you contact Nike, be sure to provide them with your order number, as well as your name and shipping address. Save my name, email, and website in this browser for the next time I comment. I explained to them what was going on, and they were just like, 'Oh yeah, we can offer you a refund,'" he said. Still, Nike's alternative shipping box branded with. Charges have been laid against a Memphis woman who confessed to stealing Nike products to the value of $60,000 from the warehouse she worked at. When he called Nike and asked for another pair, the company said it was sold out. For example, if the Nike shoes were on clearance or if they were a special order, the company may not allow a return. As reported by WREG News Channel 3, Chamon Davis worked for DHL at their warehouse in Fox Meadows, Memphis until her arrest earlier this week. This is because the package has already been delivered and Nike cannot be responsible for what happens to it after that point. So if your package is stolen, make sure to file a claim with the insurance company or the shipping company as soon as possible. Yeah but you gotta do what you gotta do. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If the package was stolen from somewhere along its route, the responsibility falls on the shipping company. Nike may also require customers to provide additional proof of purchase, such as the original order receipt or a copy of the credit card used to place the order. Is Nike responsible for the stolen packages, or are the customers to blame? Some sneakerheads want Nike to change how it treats customers who have shoes stolen. These include: Answer: Yes, Nike does give refunds for stolen packages. Well resume delivery when youre ready. Your email address will not be published. Ultimately, customers can feel confident that Nike will do their best to ensure their packages are secure and refunded if they are stolen. Find the Nearest Nike store first and then follow these points. Nike, please stop using branding on your packages. If you think your package has been stolen, you should contact the shipping carrier to investigate the issue and file a claim. Nike asks you to accept cookies for performance, social media and advertising purposes. Nike may ask for a police report and other documents that help show the package was stolen. Customers should contact Nike Customer Service to discuss available options. View Privacy & Cookie Policy for full details. Yes, Nike does give refunds for stolen packages. If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. WitherStorm56 1 yr. ago. Reach out to your local police department to notify them of the theft. "Got 'em" is what users see on the SNKRS app, by the Philadelphia customer Dennis Firsov. #10. Nike did not return Insider's request for comment. You can check your product for such information. The Nike return policy allows customers a 60 days window for all purchases whether its a store, Nike.com, or the Nike app. To get more information or amend your preferences, click the More Information button or visit 'Cookie Settings' at the bottom of the website. Your email address will not be published. Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? As a shipper, you can investigate other insurance options if you want to reduce the cost of additional coverage. "I asked Nike, 'Can I get a replacement?' Some have even called for a boycott of Nike products. Shipments normally feature Nike's "Just Do It" slogan on black tape that can attract bad actors. 1. Can we interest you in some of our other articles? This section will explain those terms and conditions in detail. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalised ads. Depending on the situation, customers can contact Nike's customer service team and explain what happened. Nikes website does not specifically address stolen packages, but the company does have a general returns policy. It can either be done by visiting the store or mailing them back the product to their return address. Once you have the order number, you can contact Nike customer service by phone, email, or chat. "I saw my screen pop up with the 'Got 'em,' and I was like, 'Let's go!" The footage taken with a security camera could provide evidence of the theft. The coverage is limited, so check with your credit card company for specifics. For international packages, its 21 calendar days., Please give us as much detail as possible about your missing item(s)brand names, product details, size or other specs, and quantity.. As such, they will make every effort to refund customers whose packages were stolen. Unfortunately, there's a chance that the package was stolen. If you carry your original receipt you will get your refund back the same way you purchased it. Many people are outraged by Nikes response, and feel that the company should be doing more to protect its customers. Nike is one of the worlds leading sporting goods companies, but what happens when your package from Nike is stolen? However, it is important to note that this timeframe may vary depending on the specific circumstances of the claim. Luckily, Amazon tends to be pretty helpful in these cases. Its perfect for when youre going on vacation or traveling for business. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. If you are unsure about the companys return policy, it is always best to contact the retailer directly to find out. After receiving exclusive access on the Nike Off-White Dunk "Lot 14," Crespo was notified his shipment would arrive on August 19. Can I return Nike shoes if I wore them once? ", "I called Nike on August 18. To name a few more specific best practices: Always submit the buyers statement of loss/damage AND the invoice at the time the claim is filed If the claim is for a damaged item, make sure either the shipper or recipient holds onto the package until the claim is resolved Use U-PICs 24/7 Claim Status page to monitor the progress of your claim, Brian Gibbs | President of Refund Retriever. No. "I went off on Nike, man. Having your package delivered to a secure location like a UPS Store or FedEx Office. FedEx may give you a refund or replacement for a stolen package, depending on the circumstances. ". If there is a problem then the maximum number of days that may take is 10 business days. In this section, you will learn about the products or types of products that once bought cannot be returned. As a member of my neighborhood NextDoor.com site, I have seen neighbors posting clips of package theft taken from their Ring doorbell. That day he got lucky. But Lopez's package never made it to his doorstep. On behalf of everyone who never received their SNKRS package at the hands of FedEx, I urge Nike to take matters into its own hands and issue a public statement on the steps it is taking to resolve the ongoing issue of theft with its carrier Fedex and offer consolation to everyone who did not receive their shoes. How many folks have had packages stolen BECAUSE the box had a Nike swoosh on it? If the package was not insured, then the responsibility falls on the sender. Make sure to contact FedEx as soon as possible if your package is missing. And you can track the status of your claim online. 3. Its an unfortunate reality that online shopping can come with the added insecurity of packages being stolen before they reach the customer. You will get store credit on the current price of the product. The best practices for filing a claim are to provide all required documents when the claim has been filed. After several days of calls to both NIke and FedEx, Crespo's sneakers unexpectedly showed up at his home less than a week later. In both these cases, the original receipts should always be carried.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_2',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_3',102,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0_1'); .medrectangle-4-multi-102{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. No. U-PIC never requires a police report for lost packages. For this reason, they have created a section of exceptions in their Nike Return Policy. So who is responsible if your package is stolen? In this article, well take a look at Nikes return policies and procedures to find out whether you can get a refund for a package that was stolen. Firsov also received a 15% discount after calling Nike customer service and asking for it. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. Read more about this. Which will mean your return request will be canceled. Everything you need to know about how FedEx Hold At Location works. Your Amazon package says it's been delivered, but is nowhere in sight. Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). You should contact the courier to report and claim UPS stolen package 24 hours after the expected delivery date. To get more information about these cookies and the processing of your personal data, check our, You can always change your preference by visiting 'Cookie Settings' at the bottom of the page. There is a plethora of ways that FedEx employees manage to keep our shoes and they are getting more clever with every release. Air Jordans featuring original colorways, including the "White Cement" Air Jordan 3 and "Bred" Air Jordan 1, are also among the pricier Nike sneakers to purchase on the secondary market, which also includes the marketplace GOAT. The amount you'll receive from the insurance company depends on what your . After waiting almost 3 painful weeks for my sneakers to arrive from Nike/Fedex I ultimately decided to cut the string of remaining hope. As one of the worlds most popular online retailers, Nike knows this all too well. Having your package delivered to an alternate address. However, since they cannot guarantee the safety of shipments, customers should take extra precautions to ensure their packages are secure. It's important for customers to know what their options are should their purchased item be stolen, so in this article, we'll be . Nike shipments are normally branded with its "Just Do It" moniker on black tape all around the box, a significant point of contention for SNKRS shoppers who say the packaging can attract bad actors at Nike, FedEx, and even regular civilians looking to make a quick buck reselling a pair of shoes. Instead of adding a shipping address at checkout, designate delivery to an Amazon Locker. Well notify you when its ready for pickup, and well keep it safe and secure for up to 7 days. If you think your package has been stolen, you should contact the shipping carrier to investigate the issue and file a claim. Privacy Policy. When you purchase a product from the online store Nike. You wont be able to return for a refund. Nikes policy states that customers should contact their local police department to report any stolen packages. Unfortunately, sometimes packages are stolen or go missing. or your shipper-provided package release code. If you have any questions about your refund or need help processing it, Nikes customer service team is happy to help. Fedex employees can easily identify these packages and keep the contents for themselves, sometimes even replacing the shoes in the box with a pair off their feet. Here, you would learn everything about Nike returns, exchanges, and all the necessary conditions for an easy refund of your money. Become a Nike Member for the best products, inspiration and stories in sport. De-selecting these cookies may result in you seeing advertising that is not as relevant to you, not being able to link effectively to Facebook, Twitter or other social networks, and/or not being allowed to share content on social media. Answer: Yes, there is a time limit to request a refund for a stolen package. An example of data being processed may be a unique identifier stored in a cookie. If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. "The Nike customer rep I spoke to pushed me to take a refund at least six times," said Brian Crespo, a sneaker collector living in Miami. Does Nike offer refunds for stolen packages? Nike is one of the largest and most popular brands in the world. Nike needs to switch back to its standard shipping boxes and not use "these flimsy new ones that don't even have tape on them," said Josh. Nike automatically refunded Firsov for his purchase after FedEx deemed the package "damaged." She was tracking her package and it said it was being delivered, time went by and she never received it so she was refunded but we're sure the package was stolen . Start your claim now, and you can add more documentation later. In order to retrieve your packages, present a government-issued photo ID where the last name and full address on the ID match that on the box. The company has also stated that it is not responsible for the actions of third-party shipping companies. In some cases, the package may have been stolen from the recipients doorstep. Save my name, email, and website in this browser for the next time I comment. A6: No, Nike does not offer any insurance for packages. Place your item back in the shipping box. Does Nike return stolen packages? You only have 14 days to return your AppleCare+ and Apple Watch Nike if you want to request a refund. Nike states they will take 2 days to complete your refund process. Answer: To obtain a refund from Nike for a stolen package, customers need to provide proof of purchase and evidence that the package has been stolen. File a complaint, or follow up on one. Unworn and unwashed items can be returned even after those 30 days have passed. While Nike refunds the purchase of the shoes there is no consolation for losing a pair that cannot be replaced and a pair that the cu Refunds will depend on your circumstances. Customers must contact Nike Customer Service within 30 days of the purchase date to receive a refund or replacement product. Nike is committed to providing customers with quality products and excellent customer service. If the package is confirmed stolen, Nike will likely replace the order with no additional cost to you. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? Take out the return label and attach it to the box. Nike will need to verify the customers claim and verify that the package has been stolen before issuing a refund or replacement product. How do I contact Nike about a missing package? These cookies are required for basic site functionality and are therefore always enabled. Acceptable evidence includes a police report or a tracking number that shows the package was delivered and then subsequently stolen. Stay up to date with what you want to know.