If you want to continue, just enter the numbers shown on the screen . Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. We have a tv contract with bt. This site uses cookies. Any suggestions/information gratefully received. This is the first problem that's a bit of a killer :-(. The broadband blue light isnt coming on either. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. You may be able to change the hard disk inside. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Release both buttons a few seconds after the BT logo appears on the TV screen. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. You would be indeed wise to get your money back. 21h23, on 01-05-2019 If you look on the public YouView forum, there may be posts there showing you how to do it. With regards to the non loading, this is normally a sign of a catastrophic failure. 04-04-2020 I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. For help with your TalkTalk TV box, channels and apps. Thanks for your time and help. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Thats not meant to happen. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. There was a factory reset, but keep recordings option, but this failed. Yes everything seems to be working correctly. / 3.3.168: Complete: BT: I've tried that about 15 times now, to no avail. In the latter two cases, a message on-screen literally says sorry, selected option failed. http://videos.youview.com/support/maintenance_mode.pdf. We know how important recordings are so we do offer options to keep your recordings. You'll now see a warning screen. It looks like you're new here. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Do you have a current BT TV subscription? My YouView box no longer starts up. It is described at. This happened to me a couple of weeks ago. 24-04-2019 on There are various different levels of reset modes 2 (factory reset keeping recordings) . Thanks for posting back with what seems a positive result. At that time, I switched it off and left it unplugged for a minute or two. 04-04-2020 mode 4 (interenet reset keeping recordings) are the ones to consider. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. p.s. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Switch on the power switch on the back of your box and a red light should appear on the front. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Any advice would be appreciated. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes I received my new box and it all seems to be working fine. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. I'm with PlusNet fibre using a TalkTalk box. See our connection guide. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Hi@SiGreenwood Did you receive the new box OK? If you speak with our customer loyalty teams they can add This to the account for you. 05-07-2022 A YouView Box FAQ. From My Account you can also check your connection and test your line for any issues in the Service Centre. I am now trying a full factory reset. The guide works fine, as do the catch up players. Check here: https://community.bt.com/t5/notes/privatenotespage, on Very happy. This site uses cookies. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. YouView+ UHD box stuck loading and needs full factory reset. Have you upgraded recently ? As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. I bought the box a few years ago to record and access freeview channels. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 05-07-2022 If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. You can print a freepost label to eturn the box if you wish. T1000 boxes have a reputation for premature hardware failure. Sadly factory reset stopped at set up broadband connection. If it does then you have the original Humax DTR-T1000. 01:40 PM. You do not have permission to remove this product association. Ive done a factory reset to no avail, any ideas? Sorry you are experiencing a problem with BTTV. 11h53, on When I powered it back on, it seemed to work again. Worked fine until last night. At that time, I switched it off and left it unplugged for a minute or two. You may be able to get it working again by going into Maintenance Mode and performing a reset. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 17h17. - edited 01:04 PM, on Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. I've tried all the options on Matainence Mode and get an error all the time. The broadband still keeps dropping. I've seen a packageremoved when a fibre upgrade has been done. Humax have a reputation for being the best Freeview / Youview boxes around. Turn the power on using the switch found on the back of yourbox. If youre using Powerline adapters, make sure these are connected also. By continuing to browse, you are agreeing to our use of cookies. 16h55. Internet/USB Recovery, keep recordings. Already know your box model? 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Your account is set up as TV store only and a TV account should be set up as multicast. 16h45. Luckily I managed to watch other recordings on catchup. 14-12-2020 Select Software Information. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? BT TV. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. I will also have had a BT Youview box from BT just under 6 months now. I take it you arent on a YouView contract with Plusnet, or you would have their box? 25-04-2019 When I powered it back on, it seemed to work again. I would still be inclined to get it replaced under warranty. The aerial cable is securely connected to the Aerial In/Antenna In port. The YV persistently tells me it can't connect to the internet. The different options available are displayed below. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. To have two die on you like this sounds like very bad luck. Thanks, are you saying that you think the hard disk has died then? The new box should be with you on Monday. 9h11. 06-05-2019 The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. 14-12-2020 02:48 PM, on They are known for gradually dying like this. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. OpenReach engineers to the house. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Ive made quite a few recordings, although none in 4K yet, all with no problems. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. To check for a software update, follow the steps below: Press the YouView button, select settings . I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. please let us know how you get on with a4K recording. The third one might be fine. By continuing to browse, you are agreeing to our use of cookies. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. This first happened about a week ago. 17h06. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Re: YouView+ UHD box stuck loading and needs full factory reset. 12:11 PM. Hi, no I don't have a subscription. Which youview box model is it ? I'll let @JohnC2 as he isn't in the office today. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? David Read our cookie policy. Instructions for doing this can be found here: Mine has just started doing the same thing. Factory reset, delete recordings. Until I saw this thread, I was blaming that for this symptom. 17h16 We followed the user guide instructions and Googled every possible solution without luck. With regards to the non loading, this is normally a sign of a catastrophic failure. 20h29. YouView TV Ltd 2023. Worked fine until last night. Give it a couple minutes to get itself ready and then it should load as usual. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Me too, on my DTR1010. Mine has just started doing the same thing. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 04-04-2020 10h41, on I have had a retail Youview box almost two years now and have had very little problems with it. Maintenance mode is used to recover your box when something has gone wrong with it. (Although i'm not sure why the drive would affect the 'settings' menu)? 17h30. . I've got a load of recordings I can't access. 12h01. More info. YouView box not booting. If not then I'll go for the full factory reset deleting recordings. This first happened about a week ago. We can't get past the message Freeview Loading. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Sign in or register to get started. Within three seconds press and hold the power button on the front of the box and hold both buttons. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Hello. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. on YouView TV Ltd 2023. Welcome to the Digital Spy forums. Humax say that the failure rate is within industry norms, but they would, wouldn't they. We haven't changed anything. 01-05-2019 on Release the down button and press the power button to say yes. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 03:09 PM. 04:00 PM. 04-04-2020 It looks like you're new here. Myview recordings and scheduled does the same. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. It is a bt youview box. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Thanks. However, this time, that remedy does not seem to work. 02:18 PM. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Thankfully most of the programmes were also recorded on my freeview play box. Model number 91-00438. (Yes, I have pressed the 'Me Too' button.) Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. 17h00. Are you currently in a TV contract with BT ? It took 2 full resets before the box started working again. Read our cookie policy. IThanks for that, I'm surprised it lasted less than a year. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. on 05-07-2022 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 15-12-2020 Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. on All Rights Reserved. Follow these steps: Turn the power on using the switch found on the back of your box. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Until I saw this thread, I was blaming that for this symptom. Visit our full contacts page here. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. 12:54 PM, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. YouView TV Ltd 2023. There are various different levels of reset modes 2 (factory reset keeping recordings) . The factory reset keeping recordings worked! In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Visit our full contacts page here. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. OpenReach engineers to the house. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Youview Box stuck on please wait. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 13-04-2020 Hi@SiGreenwood thanks for sending over your details. If this does not do the trick, then your device may be due for a software update. on mode 4 (interenet reset keeping recordings) are the ones to consider. Access from your Country was disabled by the administrator. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. 24-04-2019 However, this time, that remedy does not seem to work. I'm happy the new box is working well. 22h00, on By selecting Accept, you are agreeing to our cookies. YouView TV Ltd 2023. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Need help with these connections? 14-12-2020 Hi John. 14-12-2020 I think that hardware failure is a possibility. 04-04-2020 Many thanks. on You'll be greeted with a friendly 'Hello' telling you that your box has restarted. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Post back and let me know. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. 03:34 PM, on This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. The broadband still keeps dropping. 06-05-2019 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Either way, the box is effectively dead. 23-04-2019 We have a tv contract with bt. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. All rights reserved. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Registered in England. on Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! (As fine as they ever do on my poor internet connection lol). Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Are you familar with perforing maintenence mode resets on Youview boxes? I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. on Model number 91-00438. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. I believe there is a maintenance mode which you can get into, which may give you more recovery options. on Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Update 2: Have tried software reset (recommended) and both factory reset options. Remember all of your recordings and personal data will be deleted. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Youview box used to work, no problem with other gadgets. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 04-04-2020 All rights reserved. It just seems to get stuck on the YouView loading screen forever. My husband . I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 14-12-2020 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. I'm really glad to hear you've received the new box and all appears to be well. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. 15-12-2020 Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 11:35 AM, on This will keep your recordings but you do need an internet connection for it to work. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. on Hi John. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Thanks. Then find your instructions below. on You can restore your box back to its factory settings, letting you start again from a clean slate. If so have you had a chance to test it yet and with large recording on in 4K?