, I tried one last time w/ the SmartThings button. alexa smartthings isn't responding. SO MY WIFE CAN RAISE OR LOWER VOLUME WITHOUT TALKING TO ALEXA WHILE ON THE PHONE. From there, you can go about fixing the device pretty easily. Its really just software. All of my devices became unresponsive at once with Alexa. Again its not a bad idea at this point to plug out and plug in the device, to flush any cached settings. * The app allows you to control the large library of SmartThing-compatible devices. There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. I remove them from the Alexa app and add them back through discovery however the majority of the time Alexa still cant connect. As in point 3, Ive previously restarted both the device as well as closing and re-opening the app which sometimes works. 1. To resolve the issue, update your Alexa device firmware. To start with, unplug the smart plug from the power outlet for 15 seconds and plug it back in. Alexa devices have different microphone buttons. This blocked devices communicating with each other on the same Wi-Fi network, resulting in the Device is Unresponsive message. But we cant Use a smartthings button as the trigger. Thank you for your help! If a device Alexa is connected to is unresponsive, start by checking your home Wi-Fi. I have 5 Philips Hue bluetooth bulbs which do not require a philips hub and there is no Alexa skill for BT bulbs. So, you have to be really close to the device to hear its response. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. The warranty on this device is not bad, and you will only complicate the situation by going to the fixes on your own. However, errors do happen. When the app crashes, your smart device may fail to communicate with your WiFi network. But it doesnt respond. If your SmartThings devices cant connect to a stable network, then they will show up as unresponsive on your mobile app. You should also make sure that youre using the newer version of the skill on your Alexa app if you want to keep using your SmartThings devices. I was curious if it would pair with my Echo Show 8 that I am now using. Many things cause your WiFi connection to become unstable, including: Fortunately, fixing an unstable internet connection is easy. My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. Turn off the toggle switch that allows Alexa access to all devices. It cant hurt to also turn off and on your Alexa device (such as an Echo speaker), however that isnt usually where the problem lies. While youre at it, check if theres accumulated dirt on the speaker power port. Instead, you could use double tap on the button as the if in a SmartThings automation (not an Alexa routine) and turning on the virtual switch as the that. And then you use the virtual sensor as the if in an Alexa routine. Outdated firmware and power connectivity issues can also cause the issue. govee lights not responding to alexa Toggle navigation. Its connected and recognized by the Smartthings hub But Alexa reports The device is unresponsive. When you use the regular standard stock DTH for the smartthings button which will get automatically applied when you add the device via the SmartThings mobile app, you can then use that button in ST automations. Uninstall and reinstall the device manufacturers app, 10. Instead of supporting one tap, double tap, and hold, it only supported a one-tap function. So, only do this as your last resort. For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. You will be able to turn the virtual switch part on and off just with the official smart lighting feature. You will have to engage the unit from scratch, and that might just help you get a better response from the unit. I recommend you check the user manual of the device to find out how to perform a factory reset. So, your best bet is to check for interference. Frankly, theres no direct way to update Alexas firmware. Using the SmartThings button as volume control for an Echo Device is not easy. And indeed that virtual device is just an on/off switch and an open/close sensor. How to change or update WiFi network on Alexa app. So if youve gotten through this section, you should have a better idea of the difference between a virtual device, a physical device, and a device type handler. On the other hand, if you cant find any hardware issues with the unit, then a reset is imminent. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.). Your list of devices in the smartthings mobile app is going to show two separate devices: your SmartThings button and zebra (a virtual device). So I thew in the towel. Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case youll need to reconnect your phone along with all smart home devices. You will need to provide permission to link again. Have you enabled their Alexa skills already? Its moot now. Power cycle your devices (Turn them off and on again! You must first open the Alexa application. But thats not the point. Which it is. Alexa reports of the button: The device is unresponsive. Thats because you cant turn the button on or off. Similarly, you can ask the Alexa system to learn your voice, and the smart assistant will start training itself. Tip: If you want to keep the Whisper mode at night, create a routine. Updated. I just ordered the remote. 8. Any suggestions? This has worked for me before where the manufacturer made changes to the apps authentication requiring an account relinking. Alexa does not recognize the device. Most smart devices use WiFi to work and communicate with other devices. A few days ago, I couldnt control it with Alexa. Are there no bite marks on the cord? Newbie here. When you add a physical device to your smartthings account by using the smartthings mobile app, a standard device type handler will automatically be assigned to it based on initial communications with the device. With that said, one of the issues that customers keep running into is responsiveness error whenever they try to connect SmartThings with Alexa. Alexa . If so click update to download the latest version. Youll find plenty of other things to use the button for. AND IN THE ST APP, AND ALEXA APP, ONLY ONE BUTTON SHOWS UP. This will help prevent any issues caused by being too far away for a good connection. There are no other methods that you can use to fix the programming bugs with the device itself. An Alexa device can be unresponsive if there is no wi-fi connection, certain skills are disabled, or if the firmware is outdated. Troubleshooting this problem is fairly easy! Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. From there, you can go about adjusting the configurations to personalize the system. It is inexpensive, which is why the majority of customers choose this automation hub. If the device is battery powered, verify the battery is inserted correctly. Much like any other software, device firmware is not always perfect, and can be prone to bugs and other system errors. Restart your Alexa device: Minor glitches may cause your Alexa device to become unresponsive. Well, hopefully that clears up some of the confusion. This is a very popular use case. If you buy through links on our site, we may earn a small affiliate commission at no extra cost to you. It will walk you through creating the right kind of virtual device. If not, disconnect from the WiFi. And thats ok. (If Alexa does see the physical button its because you messed up and gave it the wrong DTH instead of creating a separate virtual device. That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. Or at least in the same room. The majority of these issues are not that serious and will barely take you a few minutes to adjust. So, be sure to seek guidance from the dealer. At this point, if the devices are still malfunctioning, then you need to ask the SmartThings support team for guidance. Even after reinstalling the application, if youre not able to get your SmartThings devices working, then you should try removing all the malfunctioning devices. Here's how: Open the Alexa app on your phone. And users receive these updates by updating their apps. I hope. WiFi routers and most smart devices have a 2.4 GHz frequency band. Does a Wi-Fi repeater slow down internet? For example, you can limit your smart TV usage to 3 hours a day. To unmute your Alexa device, you just have to press the microphone button. If there are updates, then its worth installing them and then test out the voice command again to see if that solves the problem. From there, you can go about checking the response after the device has a chance to connect to the router. Brian. Tap "Amazon Alexa.". If it is, remove Alexa from your Linked Services in the SmartThings app's settings before re-adding. The problem is between my ears. To ensure the device is working properly, try giving it a test voice command. If any of these mentioned parts are damaged, your Alexa device wont work. How is that going to control the volume on an echo device? I can control all of my Hue that are linked to the echo and not through smartthings. A lot of smart devices have a separate app created by the manufacturer where you can control the device directly. After that, log into your Amazon account and try using SmartThings devices. I bought a shark robot vacuum & Alexa recognizes the device but thinks its powered off & unresponsive. I talk a lot about turning things off and on again. ESPECIALLY SINCE THAT BUTTON WILL HAVE TO WORK WITH THE SwitchBot Hub TO TURN ON THE COFFEE MACHINE. * Tip: If you dont want to leave smart devices switched on all the time, consider creating Alexa routines. If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. Once youve connected your Alexa device to your WiFi, make sure to do the same to your other smart devices. Even tho I ordered the Alexa Remote (thanks for the suggestion!) The Truth, Alexa wont respond to any of your queries. I gave you an eBay link for one. I contacted Sengled but have not received a response as of yet. A wide range of smart devices can be linked with the SmartThings hub. I hope the above tips help in getting your device to respond to your Alexa commands. ( 2nd post) I hope I posted in the right section. Select the device that you're having trouble with. If not, disconnect from the WiFi. Then, input the new or default wake word. Its difficult to avoid dependencies on cloud services with smart home devices (as Alexa itself is a cloud service). JD Roberts, Then, set up your new device by following the on-screen instruction. You dont have to do anything more with any device handlers for it. And that includes your custom wake word. Once the companion app malfunctions, the device can stop communicating with your Alexa. When you do that, your WiFI will disconnect from every device. This includes smart bulbs and plugs from different manufacturers. I was finally able to fix it by removing the device in the Kasa app and reinstalling it. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. Incredibly frustrating and cannot seem to find a solution. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. I just added a SmartThings button to my system. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-button.src/simulated-alexa-button.groovy. If you find your device in Alexas Skills, then try Disabling and Re-enabling the Skill. Thats why most people save this solution to be used as a last resort. If your Alexa device is unresponsive, check its power adapter. If your smart device has an Alexa skill, make sure to enable it first. Ive checked to see if the manufacturers app is fully up to date and if not, updated it. Its very much appreciated! And deleting it doesnt make any difference., JD: You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created.. A factory reset wipes the device completely and returns it to its original form. I usually check Twitter to see if other people have encountered the same issue and if there is any ETA on when services will be resumed. You may also wonder: Does a Wi-Fi repeater slow down internet? After that, mute Alexas microphone for at least 15 minutes. To update them, go to the Google Play or App Store, search for the installed apps to see if an update is available. TRIED TO SET IT UP. The majority of the time, this issue relates to a bug in your Alexa application which is why your devices are unresponsive. This file has been truncated. So, be sure to thoroughly check up on the unit before going through these methods. . If that doesnt work, consider factory resetting your device. They work very well. But the thing about this mode is that Alexa responds with a whisper as well. Alexa cant communicate with unregistered devices. Is Bluetooth Better Than 2.4 GHz? I reset the hub (pulled the plug and 1 battery) when it came back on, the device was OK again. Then I found the SmartThings button. You could even set it up so that a single click set the volume to setting 3 and a double click set the volume to setting 5. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy */ Then, connect with the correct WiFi network. Click Smart Home and then click Devices. But Im subscribed to an unlimited WiFi plan!. Perhaps your device got disconnected from your internet. So, be sure to check up on those configurations as well. Continuing on, the next roadblock is trying to find a DTH for the ST button hardware. You can do this exactly as described with webcore, but to make it even easier, there is a DTH (The one you already had from pierron) which is amazingly both A virtual sensor and a virtual switch. But Alexa remains unresponsive. So, you might run into responsiveness issues. P.S. Alexa routines can only be triggered by time of day, voice command, or some kind of sensors. I have the original Alexa the large one. Why is Alexa not responding after I renamed my device? show original. Tip: Buy directly from Amazon to ensure that your smart hub is Alexa-registered. Make sure to restart the device before re-enabling the skill after disabling it, to flush all cached settings. Well, have you changed your WiFi password? Update the device firmware to the latest version, Connect MyQ with Google Home & Google Assistant (2023 Update), Alexa Slow to Respond? 3. To check the Alexa compatibility of your smart hub: If your smart hub model didnt show up, then your device is not Alexa-registered. This allows Alexa to receive update notifications. If youre in a situation where the smart devices wont work with the SmartThings app as well as the Alexa app, then this issue can be related to a poor connection. To turn it on, press the button. I HAVE BOTH DTHS LOADED IN SMARTTHINGS. Greetings! However, if you browse community forums, then youll find customers complaining quite often about issues with their smart hub. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. What it should find is the virtual device. You only have to change the input on the settings. This will be more than enough to help you get a consistent response from the unit. Alexa depends on the Amazon Alexa app. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Select the Echo device you want to reset, then scroll down, and you'll find the Reset Settings menu. To avoid the tail between the legs feeling, and feeling defeated, Ill convince myself the remote is a better solution. You can fix a malfunctioning app by updating it. Ok, thats very helpful. is not responding to Alexa. Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. Alexa does not recognize that device class. If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. ILL WORK TO RETURN TO A CLEAN SLATE, JD: And all you have there are two different DTHs added to your library. But thats all the choices youve got. Usually, an app crashes if it runs into some software bugs. *** A separate . All rights reserved -, 1. It will adjust to the basic pitch and the frequency of the system. Send a couple hours trying to pair them and reset everything from my router to my apps. When I go in to the alexa app it says the same thing that the device is unresponsive. Please help. Any advice? You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. It doesnt have double tap or anything like that. Open the SmartThings app. It will take a while to set up the SmartThings system with the Alexa unit, but the configurations can be a bit complicated for some owners. Place your Alexa device in high areas or shelves. After clicking Disable Skill, look for your device in the My Skills section. When dealing with smart light bulbs this is a more frustrating problem. ME TOO! Do all the steps there in exactly the order listed even if you think you have already done some of them before. In these cases, recent firmware update to the router activated a tighter security protocol. * http://www.apache.org/licenses/LICENSE-2.0 * You should be able to find one on eBay for $15. While the SmartThings unit is a robust device, it is not really meant for rough use. Check the "Microphone" setting to ensure that it's enabled. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. For this youll need to check your Wi-Fi router settings and look for features like AP Isolation, Client Isolation, UNPN. As for the difficulty level of what you were attempting, Id say it was medium-high for the average ST user. In my case, a router upgrade increased the security level on the firewall and restricted packets to http/dns/ftp. Because its going to work perfectly for both increase volume and decrease volume and the project will be done. So, if your WiFi is unstable, expect your Alexa device to lag or become unresponsive.
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