Here are 8 tips for writing great reviews. When they arrived, they started removing everything on my roof. I had two-bathroom vents that vented into one of the wind turbines. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. If youre not sure what to do, get in touch with us so we can help. Very grateful! Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Glad to hear that we've been able to support you. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. These agencies . Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. From start to finish, the agent who handled my move has been nothing but helpful. 0000003684 00000 n 0000066042 00000 n We will chase your complaints to see if there's an update for you on these issues. This form will not work unless you enable cookies. This review was chosen algorithmically as the most valued customer feedback. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Please contact us using the appropriate link below: !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! I'm an L&G customer. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. 0000001152 00000 n MR. Mrs Ruth Soden. Great communication and very professional. I have lost things that can't be replaced. I'll pass this onto Suzan ~ Matt. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. The broken Perlin was replaced, but the rafter was not fixed. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. That means we manage over 500 homes on . Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. Yes, Stonewater Inc offers free project estimates. ~ Matt. We're sorry that there are a few more issues to sort but we are here to help. We'll be in touch with you soon ~ Matt. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Great Job . (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Thanks Sandra! Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Stonewater Reviews | Read Customer Service Reviews of www.stonewater We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Georgia explained to me everything step by step making sure that everything is put in place. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. %%EOF <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> If you are an L&G customer your complaint will be handled in line with L&G processes. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. Thank you. Stonewater Inc Reviews - Port Neches, TX | Angi There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. I would highly recommend them. FSS is committed to its customers! Thanks for the review and feedback! Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. there is no communal heating! If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. - Hani. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Julija assured an easy and smooth process. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. In April of this year, I wrote a letter to the President of Stonewater. For more information, visit our website at www.stonewater.org. He said he would turn this in. Do you work for this business? I'm glad everything has gone smoothly for you :) ^Jade. Hi Steve, I'm sorry to hear this has been your daughters experience. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. We use dedicated people and clever technology to safeguard our platform. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. We wish you well for your new home :). Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings In a few weeks a man came by to fix the mold. I told him this is not acceptable. Copyright Stonewater. Hi John, thanks for your review. That's great to hear! Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. 0000001489 00000 n If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. Appointments get made and then no one turns up how much longer is this going to go on for!?!? STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Do Not Sell or Share My Personal Information. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. No one cares. Hi Sarah. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. It goes against our guidelines to offer incentives for reviews. 0000006695 00000 n He went into the attic and saw the vent ducts that need to be tied in correctly. Thanks Stonewater, for looking after my mum! 0000007295 00000 n I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com Your name * Your email address * Confirm email * The bid was all typed up and professional looking but was $1,100 higher than the offer we took. She has been emptying a bucket of leaking water 3 times a day. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. I must be a worry to have an active leak in her home. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. First gas leak, then water leak which is still on going now. Stonewater at Southern Highlands | Blue Heron When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. 0000008594 00000 n They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. This is where the problem started. Copyright Stonewater. 0000065925 00000 n Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. We also ensure all reviews are published without moderation. We will not put up with our elderly relation being treated like a nobody. ), filed by Jason Coker. They must have a lot of work to do. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. Great company to work with. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. 0000006190 00000 n 0000079024 00000 n Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. I can't go out for long due to having to keep emptying bowls of water. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No, Stonewater Inc does not offer eco-friendly accreditations. Please visit this page for more information. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. Give us a call, or request a free quote today. Used them three times already. I understand that the wait would have been frustrating. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Replies to negative reviews in < 24 hours. She made a successful case for us that was accepted! This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. 0000065964 00000 n We never leave a job unfinished, or a customer unsatisfied with our level of service. Hi Kim. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. She has been kind and supportive all the way through and very understanding. This will surely increase the credibility of your complaint. 0000001330 00000 n 0000137380 00000 n After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Enter a zip code and get matched to businesses near you. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. What is the complaints process? 180 0 obj <>stream Planned improvements are different from the repairs you report to us when something isnt right in your home. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. Stonewater Inc is currently rated 4.9 overall out of 5. Everything has gone smoothly and we are very grateful to have a home now. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. xref I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Im really great full and massive thank you for you both. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. Compliments, comments and complaints - lgah.stonewater.org My mother calls me in tears, I just dont understand how you think this is acceptable. The flat is lovely and we can't wait to move in. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! What if I'm a Stonewater Legal & General customer? Share your photos and videos with others to prove the truth of your words. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Gail Walker of Stonewater always responds to my questions and is always there to help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stonewater Contractors | TX | Read Reviews + Get a Free Bid - BuildZoom Stonewater is one of Legal & General's managing partners. Find out more about these on Estate services. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. Give us a call or click to request a quote today. I had really good experience. Definitely recommend in all areas, Thanks Abby. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream The Customer Complaint Panel who are they and what do they do? Hello Mr Voysey. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Fantastic. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. 0000000832 00000 n Over the last 5 years they Remodeled our kitchen, laundry room, and formal. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Companies can ask for reviews via automatic invitations. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. 155 26 155 0 obj <> endobj About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I used A Stonewater Inc to remodel my bathroom. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. This year I've had nothing but issues with my boiler. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. It goes against our guidelines to offer incentives for reviews. I notice some mold on a couple of the rafters. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. C ii, Malcolm. 0000008059 00000 n For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. He said that they had fixed it anyway. We offer a wide variety of financing options and stand behind our services with a variety of warranties. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Thanks for letting us know about your experience, Karen. Hope this helps. I called Stonewater and they sent a supervisor out the next day. Your name * You can view our dissatisfaction/complaints policy here. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. I'm not happy with the outcome. We undertake some works throughout the year to keep where you live in good shape. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Then eventually got a new boiler fitted but since then nothing but issues. Stonewater Construction LLC | Better Business Bureau Profile Replies to negative reviews in < 24 hours. He has denied any responsibly. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. They did say they would fix the rafter, but as of today it has not been done. 0000092214 00000 n Love my new flat and cant wait for many happy years to come in it. Copyright Stonewater. There was no instructions on how to read meter, even agent was not quite sure. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. Read Customer Service Reviews of www.stonewater.org - Trustpilot They did a great job. So as I promised, its the papers and the MP as my next port of call. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. To tell us your thoughts, please complete the following, 2 minute survey. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! Thank you for your honest review. STONEWATER, INC. :: Texas (US) :: OpenCorporates Stonewater Limited (202000534) - Housing Ombudsman Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! All rights reserved. The easiest way to report your repair is via MyHome. startxref Verification can help ensure real people write reviews about real companies. You must do this within 15 working days of our response. 'communal heating'? With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. We also ensure all reviews are published without moderation. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I'm really pleased Tracey could help you :) ^Jade. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! Unlock this free profile to update company info and see who's viewing your profile. Featured review. Contact ; Community Homes: 702 531 3000 . I told him I was not paying for the repairs, and he hung up. Largo FL 33777. She is a very special person in our lives. You can read our current self-assessmenthere. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. All the staff were friendly and helpful. I ask him if Stonewater had said who was paying for it. Family owned & operated. At least our negotiations with the other housing provider has proved positive, fruitful and confident. What can I do? Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ???
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